Forum Discussion

Dkyle's avatar
Dkyle
Tuning in
9 days ago
Solved

Netflix Activation

The merry go round of trying to resolve something simple.

Usual your email activation will arrive within 14 days, didn't happen. Contact customer services go to entertainment tab and select netflix and it shows an error and throws you out. Click the netflix banner which doesn't exist the list goes on. Raise a complaint to receive an email to state no issue and its resolved which its not.

 

Can anyone at virgin sort this or it just a ploy to get you on board and wait out the cooling off period and not supply part of the offer. 

Netflx
  • Gareth_L's avatar
    Gareth_L
    9 days ago

    Hello Dkyle 

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Netflix activation.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

     

9 Replies

  • Dkyle's avatar
    Dkyle
    Tuning in
    9 days ago

    I've had the same  problem as most, I have  lost count of number of times I've spoken to agents who have all promised a resolution. 

    1) Email never arrives after promises.
    2) Check portal - error message, no way to activate Netflix
    3) It's an IT issue I will raise and should be resolved, nothing.
    4) Put in a complaint, for an email to say its resolved and funnily enough it's not.

     

    This is bordering false advertising, any help appreciated as the level of customer service has disappeared.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      9 days ago

      Hello Dkyle 

      Thanks for your first post and welcome to our community.
      Sorry to hear you're having an issue with your Netflix activation.
      I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L
       

       

  • GemS23's avatar
    GemS23
    Joining in
    8 days ago

    I have had a very similar experience - even been given a ticket number for an issue raised with IT but still nothing after over 3 weeks! Definitely false advertising!

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Dkyle👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina  

    • Dkyle's avatar
      Dkyle
      Tuning in
      8 days ago

      Hi Sabrina, it's not allowing me to respond to your message

    • Dkyle's avatar
      Dkyle
      Tuning in
      8 days ago

      Hi Sanrina,

      I managed to get it working and sent you a pm with the requested details

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        8 days ago

        It is fine, a colleague has also been in converse with you, he just updated me. 

  • scarletfan's avatar
    scarletfan
    Just joined
    4 hours ago

    I am also having the same problem no activation email received 

  • COZindustries's avatar
    COZindustries
    Just joined
    3 hours ago

    I am also having this problem with Netflix. It is included in my package yet I have not had an activation email, even after calling to request another.

    There is also no option to get the code on My Virgin Media account in the Netflix tab— it just brings up an error. 

    Please may you assist me in getting access to Netflix?