Forum Discussion

Dkyle's avatar
Dkyle
Tuning in
29 days ago
Solved

Netflix Activation

The merry go round of trying to resolve something simple.

Usual your email activation will arrive within 14 days, didn't happen. Contact customer services go to entertainment tab and select netflix and it shows an error and throws you out. Click the netflix banner which doesn't exist the list goes on. Raise a complaint to receive an email to state no issue and its resolved which its not.

 

Can anyone at virgin sort this or it just a ploy to get you on board and wait out the cooling off period and not supply part of the offer. 

Netflx
  • Gareth_L's avatar
    Gareth_L
    29 days ago

    Hello Dkyle 

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your Netflix activation.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

     

15 Replies

  • Dkyle's avatar
    Dkyle
    Tuning in
    29 days ago

    I've had the same  problem as most, I have  lost count of number of times I've spoken to agents who have all promised a resolution. 

    1) Email never arrives after promises.
    2) Check portal - error message, no way to activate Netflix
    3) It's an IT issue I will raise and should be resolved, nothing.
    4) Put in a complaint, for an email to say its resolved and funnily enough it's not.

     

    This is bordering false advertising, any help appreciated as the level of customer service has disappeared.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      29 days ago

      Hello Dkyle 

      Thanks for your first post and welcome to our community.
      Sorry to hear you're having an issue with your Netflix activation.
      I'd like to investigate this for you.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L
       

       

  • GemS23's avatar
    GemS23
    Joining in
    29 days ago

    I have had a very similar experience - even been given a ticket number for an issue raised with IT but still nothing after over 3 weeks! Definitely false advertising!

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    28 days ago

    Hi Dkyle👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with Netflix. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina  

    • Dkyle's avatar
      Dkyle
      Tuning in
      28 days ago

      Hi Sabrina, it's not allowing me to respond to your message

    • Dkyle's avatar
      Dkyle
      Tuning in
      28 days ago

      Hi Sanrina,

      I managed to get it working and sent you a pm with the requested details

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        28 days ago

        It is fine, a colleague has also been in converse with you, he just updated me. 

  • scarletfan's avatar
    scarletfan
    Just joined
    21 days ago

    I am also having the same problem no activation email received 

  • COZindustries's avatar
    COZindustries
    Joining in
    21 days ago

    I am also having this problem with Netflix. It is included in my package yet I have not had an activation email, even after calling to request another.

    There is also no option to get the code on My Virgin Media account in the Netflix tab— it just brings up an error. 

    Please may you assist me in getting access to Netflix?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      20 days ago

      Hello scarletfan and COZindustries,

      I'm sorry to hear about the issues that you're having with your Netflix activation. I'd be happy to help you both, but I would need to send over a private message to get this looked into further. Please look out for my message and we can get started.

      Kind Regards,

      Steven_L

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      18 days ago

      Hi COZindustries, 

      Thanks for sticking with us via private message. 

      I'm glad Stephen was able to get everything sorted for you. 

      If you have any further issues, please pop back to us in the Community. 

      Take care,

  • lenny5820's avatar
    lenny5820
    Joining in
    19 days ago

    I have the same issue,  should have it with my package.   I previously had netflix before joining virgin media, and now no activation code either 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      18 days ago

      Hi lenny5820,

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks, 

  • Rob_W1's avatar
    Rob_W1
    Joining in
    18 days ago

    I have the same issue as well. I never received an email letting me activate my Netflix subscription. I have an existing Netflix account that I want to bring over to my Virgin package. 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      18 days ago

      Hi Rob_W1,

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've not yet received your Netflix activation email. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,