Forum Discussion

silvia_ferreira's avatar
silvia_ferreira
Tuning in
1 month ago
Solved

NETFLIX ACTIVATION

HI,

I have Netflix as part of my package but I haven’t received an activation email.

I have phoned Virgin SO MANY TIMES, it was difficult to get to an actual person, and so many times  was promised an activation email would be received within 24hrs but I haven’t received anything.

I cannot activate via the entertainment services page as it does not even register that I have Netflix (but it is in my package contract).
Can anyone advise me?

Thank you 

#NETFLIX
  • Steven_L's avatar
    Steven_L
    1 month ago

    Thanks for coming back to us, silvia_ferreira. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

15 Replies

  • silvia_ferreira's avatar
    silvia_ferreira
    Tuning in
    1 month ago

    Hi, I have same issue. I've recontracted with Netflix included and haven't had a message to activate Netflix! I've contacted Virgin so so so many times and I think Virgin they seem to have no intention of activating it for me! 

    • skrs's avatar
      skrs
      Joining in
      1 month ago

      Finally got this sorted out today

      raised a IT ticket 

      they phoned within a few hours and removed Netflix from my setting and said upto 24hours to get the link. I’ll be honest I sceptical but within an hour I got the activation and I’m back online. 

      the only thing I will say it’s for the very basic package and the link try’s to get you to upgrade 

       

      if you don’t want upgrade click on other plans and pick the no cost one 

      good luck 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    1 month ago

    Hey sliver_ferreria, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about the Netflix issue.

    When you go to this tab is just greyed out?

    Is there any error  / error messages at all? 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        1 month ago

        Thanks for coming back to us, silvia_ferreira. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
        Kind Regards,
        Steven_L

  • daveanlou's avatar
    daveanlou
    Joining in
    1 month ago

    I know it doesn't help but, I am just starting down the same road. Purchased M500 Broadband which comes with Netflix. The broadband was fitted on  Tuesday and no Netflix installation email and when I click on the Netflix Banner I  my account there is no 'activate' option. There seems to be a recurring theme with this judging by previous Community posts!

  • TB895's avatar
    TB895
    Joining in
    20 days ago

    I am also unable to get the Netflix activation link to work either via email or the Entertainment services. I have chatted VM serval times via chatbot (because it is impossible to speak to anyone by phone) and have been promised a resolution / escalation of my issue on each occasion, so far nothing.  So having not had Netflix available over the Christmas period anyone know how I get this resolved ? Thanks.

  • MMCL99's avatar
    MMCL99
    Joining in
    20 days ago

    I'm in the same boat. I received no activation email from Virgin when I joined in November, and I can't add the service from the portal due to the same error as daveanlou. Netflix support have helped as much as they can. Can someone from VM sort this out? 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      20 days ago

      Hi MMCL99 👋 Welcome to the community forum! Thanks for joining this thread and raising your issues with Netflix activation. 

      We'd need to investigate what's happened by taking a closer look at your account. I will send you a PM to confirm a few details and offer help with this. 
      If you can please keep an eye on your Inbox 📩 in the top right corner of the page. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞

  • TB895's avatar
    TB895
    Joining in
    20 days ago

    Hi Molly_T, 

    Would you be able to help me as well please .

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      20 days ago

      Hi TB895,

      Thank you for your post and welcome to the community. 

      We're sorry to hear about the issue with your Netflix. 

      We can certainly take a look into this for you. 

      I will private message you now to confirm your details. 

      ^Martin

  • Sammy101's avatar
    Sammy101
    Just joined
    2 days ago

    I’m also waiting for my activation link via email. It’s been a week and no link?? Thanks 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello Sammy101,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing trying to get your Netflix account activated.

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L

      • dude1882's avatar
        dude1882
        Joining in
        2 days ago

        Can you help me too.

        I signed up for Premium Netflix and Disney and haven't got an email for either!

        Thanks