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A-Gent's avatar
A-Gent
Joining in
8 months ago
Solved

Unwanted Netflix added to account?

So I've noticed that I have a Netflix premium that has at some point been added to my bill? I never wanted, bought or selected this when setting up my Virgin account and Netflix has no accounts with my email address. I don't watch Netflix through Virgin, so I'd love to know why it was added in the first place? I've looked everywhere for a way to cancel the subscription, because apparently (not) there's a way to do it online? Anyone know how?

  • Hi A-Gent,

    Thanks for posting and welcome to our community  ðŸ˜Š

    Sorry there's some confusion with Netflix, so I can get a few more details from you I've popped you over a private message.

    Alex_Rm

  • Hi A-Gent,

    Thanks for posting and welcome to our community  ðŸ˜Š

    Sorry there's some confusion with Netflix, so I can get a few more details from you I've popped you over a private message.

    Alex_Rm

    • Debz65's avatar
      Debz65
      Joining in

      Hi, I have had a similar thing happen to me. There was some work being done by virgin in my area and i lost service for on and off for 24 hours,  I went to watch Netflix on my tv box and I'd been logged out (I only have a £4.99 plan, which is all I need ) it asked me to login, but my password wouldn't work,  I sent for a password reset but didn't receive the email, I tried another reset but still didn't receive the email,  I gave up and watched something else,  a day later I tried to watch Netflix again,  same problem,  but I did receive the reset email,  I followed the instructions,  thought I was creating a new password only to find that I had inadvertently set up a new and much more expensive account via virginmedia (unwanted and not needed as already had a Netflix account) !! I was so frustrated,  I contacted Netflix because I couldn't find any information through virgin,  eventually Netflix managed to cancel this unwanted account ( they said my account had been compromised and I had set up a new account with a different email address,  which I of course I hadn't ) . This all happened because of work being done by virgin in my local area and I still don't know how to contact virgin to make sure they do not charge me for this. Grrrrr.. #veryfrustrating 

      • Nathan_B's avatar
        Nathan_B
        Forum Team

        Hi there Debz65 👋 Welcome to our forum and thanks for your post 😊

        Sorry to see that you've been having issues with getting charges for a more expensive Netflix account. Just to check, have you been able to go into this Netflix account to ensure it's been cancelled? You can then sign up again on the correct plan.

        Regards

        Nathan

  • I'm still not sure how exactly it was added, as I referred in the original post, but it has been removed now by the ever helpful Alex_RM and a refund given! My suggestion to fix the issue, for anyone who encounters the same problem, is to contact Virgin for a solution. I'm satisfied at this point the issue is fixed and close. 😊