Forum Discussion

john1292's avatar
john1292
Just joined
31 days ago
Solved

Old contract on VM app

I recently had my router changed. Had to cancel my original contract (I was still in my 14 day cool off period). When I log into the VM app it shows the old contract saying it is closed which is correct. I have uninstalled and re installed the app and made no difference. Is there anything I can do. I only need access to change the router security preferences on the router.

  • john1292's avatar
    john1292
    23 days ago

    This has been resolved now, in the end I had to register with a new account and a different email address. Uninstalled VM app with all the data and cashe, re installed the app, signed in with my new email address. It now works. 

5 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    31 days ago

    If you have cancelled the contract you don't need the app any more.  You can clear any private settings on the Hub by holding the reset button for 60 seconds and leaving it to reset.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    30 days ago

    john1292​  You don't use the My VM App to change the settings on the router.  Enter http://192.168.0.1 into your browser address bar and then enter the settings password as recorded on the bottom of the router (unless you have already changed the settings password to one of your choosing).

    • john1292's avatar
      john1292
      Just joined
      30 days ago

      Hi Graham, I have already done that thanks. The router has the parental control activated, I don't have kids. The only way I could de select it was through the app.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        30 days ago

        Hi Graham,

        Thank you for your post. 

        To confirm, has this all been resolved for you now?

        ^Martin

  • john1292's avatar
    john1292
    Just joined
    23 days ago

    This has been resolved now, in the end I had to register with a new account and a different email address. Uninstalled VM app with all the data and cashe, re installed the app, signed in with my new email address. It now works.