Forum Discussion

BorderA's avatar
BorderA
On our wavelength
4 hours ago

Renewed contract

Hi

Yesterday I renewed my subscription for 2 years had an email saying that the web team confirmed the update but it is not showing in my orders and usually a BB update is almost instant and my speed has not increased

Any Virgin staff out there who can help please probably a PM 

 

Thank you 🤞

renewal

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 hours ago

    Hello BorderA.

    Thanks for your post.

    Sorry to hear your renewal offer hasn't gone through just yet.

    A while ago, it was taking around 14 days for renewals to be applied to accounts.

    What I'd like to do is check anyway for you.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L