Forum Discussion

BorderA's avatar
BorderA
On our wavelength
22 days ago
Solved

Renewed contract

Hi

Yesterday I renewed my subscription for 2 years had an email saying that the web team confirmed the update but it is not showing in my orders and usually a BB update is almost instant and my speed has not increased

Any Virgin staff out there who can help please probably a PM 

 

Thank you 🤞

renewal
  • Gareth_L's avatar
    Gareth_L
    22 days ago

    Hello BorderA.

    Thanks for your post.

    Sorry to hear your renewal offer hasn't gone through just yet.

    A while ago, it was taking around 14 days for renewals to be applied to accounts.

    What I'd like to do is check anyway for you.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

4 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello BorderA.

    Thanks for your post.

    Sorry to hear your renewal offer hasn't gone through just yet.

    A while ago, it was taking around 14 days for renewals to be applied to accounts.

    What I'd like to do is check anyway for you.

    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

    • BorderA's avatar
      BorderA
      On our wavelength
      21 days ago

      Thank you Gareth

      I have returned the answer hopefully you can assist 🤞

      Allan

  • BorderA's avatar
    BorderA
    On our wavelength
    20 days ago

    Update 

    Yay 5* for Gareth

    Sorted chuffed… you get the idea

    So much quicker than phoning 

    Allan

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    20 days ago

    Thanks for your time over the past few days BorderA 

    Glad to hear we've been able to get your renewal sorted.

    If we can help with anything else? You know where we are.

    Gareth_L