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NewSteve's avatar
NewSteve
Joining in
10 months ago
Solved

Contract Renewal Frustration

Contract Renewal was due 13 Oct. Renewed online on 09 Oct and received email. Received further email on 21 Oct thanking me for making changes and confirming the new discounted monthly payment. Since had the standard monthly billing email with a non-discounted rate. Logged in to My Virgin to find that there is no sign that the contract has been renewed. In addition, Netflix has been changed to Standard with Ads. Can anyone help? Thanks in advance. 

  • Alex_RM's avatar
    Alex_RM
    10 months ago

    Hi NewSteve,

    Thanks for posting and welcome to our community 😊

    Sorry to hear there's been some issues with the billing since your package change. So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

3 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    10 months ago

    Hi NewSteve,

    Thanks for posting and welcome to our community 😊

    Sorry to hear there's been some issues with the billing since your package change. So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

  • johnny64's avatar
    johnny64
    On our wavelength
    3 months ago

    Had the same nightmare too 

    Lost my re negotiated renewal contract made over phone call.