Another contract renewal problem!
Like many others in this community, I was offered to renew my existing contract (online on 1st November 2024), and accepted, keeping everything exactly the same for only a few pounds more. On 8th November, the contract showed updated on my account. The renewal contract is showing different in my account to what I agreed to in my confirmation email. In addition to this, I have received confusing contract information sheets showing my costs going forward to be 'zero pounds'. This is most confusing, can someone confirm what my contract should be and the monthly cost.
Hi jlecfc 👋.
Thanks for reaching out to us, sorry to hear you are having issues with a contract you have signed up for. So that we can give you more clarity on this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.Thanks.
Sabrina