Forum Discussion

mhs58's avatar
mhs58
Tuning in
20 days ago
Solved

Yet Another Contract Renewal Problem

Took out  a special  renewal offer  online on 29/01/25 as my  rolling contract was coming to an end. I was sent the Contract Information  sheet and the Contract Summary  Sheet on the  same day, so I  thought all was well. Since then nothing at all has changed  on my account  page no sign whatsoever of the new  contract  and in February I  was billed  at the old rate. So a full thirty  days after  I'd supposedly set up  the switch to the new  contract  I'm wishing I  hadn't  bothered wasting my  time. I'm NOT  impressed.

contract renewal
  • Robert_P's avatar
    Robert_P
    19 days ago

    Thanks for the update and for checking mhs58. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Robert_P's avatar
    Robert_P
    Forum Team
    19 days ago

    Hello mhs58,

    We're sorry to hear of the renewal issues experienced, we appreciate the frustration this can cause and you taking the time to raise this via the forums.

    When you placed the renewal and received the documentation, did it advise when it would be applied? Some changes need 30 days to take effect and given the date you renewed we would still be within those timeframes.

    If you can take a look at the documentation and let us know we'll be happy to assist further if required.

    • mhs58's avatar
      mhs58
      Tuning in
      19 days ago

      Thanks for responding. The order  summary  states, 'to be confirmed'  under  the provisional installation date, so I  presume  that also means that's  when the new contract  is to be applied. It's  now  31  days  since  then  with no further communication and one starts to have doubts  if the contract offer will ever be applied. It's a worry.

      • Robert_P's avatar
        Robert_P
        Forum Team
        19 days ago

        Thanks for the update and for checking mhs58. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.