Forum Discussion

Darran71's avatar
Darran71
Tuning in
11 months ago
Solved

Contract renewal

I recieved an email 3rd May regarding my co tract ending and that I have an exclusive offer to recontract. I read through the new offer and decided to accept it. I recieved 2 more emails one with the order number and one saying nearly there. I've heard nothing since..Today I recieved yet another email but this time it was  a reminder about my exclusive offer to recintract but I've already accepted the new contact on the 3rd of May. Does it take longer to process when ordered online? Thanks in advance 

  • Zach_R's avatar
    Zach_R
    11 months ago

    Hi Darran71,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having a bit of trouble with a recent order. If you've done the order online then it can take 14 days for the new deal to begin. If that timeframe has passed and you still have some concerns with it, please let us know and we'll take a closer look over things.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team
    11 months ago

    Hi Darran71,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having a bit of trouble with a recent order. If you've done the order online then it can take 14 days for the new deal to begin. If that timeframe has passed and you still have some concerns with it, please let us know and we'll take a closer look over things.

    Thanks,
     

    • Darran71's avatar
      Darran71
      Tuning in
      11 months ago

      Thank you for reply..I've been trying to sort it out for the last 6 hours but it's like talking to a.brickwall even though I've provided screenshot etc

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        11 months ago

        Thanks for the reply Darran71 👋🏼

        No worries - we'll look in to this for you and get this sorted out.
        I will send a private message for further support. 🧾

        Kind regards,
        Ilyas.

    • NICHOLA020976's avatar
      NICHOLA020976
      Joining in
      8 months ago

      Hi I've got the same problem ish I got an email in April accepted the offer got the confirmation emails got a few more emails with the offer even though I accepted the offer then when I checked my bill I'm being charged £68 a month not the £48 I accepted in the offer been waiting 3 days now for a reply from message service

      • Beth_G's avatar
        Beth_G
        Forum Team
        8 months ago

        Hi NICHOLA020976

        Thanks for your post, welcome to the Community!

        I'm sorry to hear you've had a similar issue with an offer you received in April. I'll be happy to look into this for you. I'll pop over a PM so I can take your details and look into this with you.

  • Darran71's avatar
    Darran71
    Tuning in
    10 months ago

    3rd May I recieved an email regarding my contract renewal, I followed all the steps and accepted the renewal, but heard nothing since, only pre contract email and an email from the webteam confirming the order. Today finally I get to speak to someone on here that's finally willing to help me. BUT I feel like nothing has been sorted. Repressive said they have sent me an email regarding the issue but I've recieved nothing.Shouldnt take 7 hours to sort some thing out. Can someone please HELP ME regarding this matter. Screenshot below