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thequizman's avatar
thequizman
Joining in
2 days ago

WEB email login not recognising email address

I have had a NTLWORLD email address for over 30 years , however, since April I have been unable to logon to web based email via VIRGINMEDIA. It appears to be since Virgin and O2 merged.

I am using the same login details as I always have, as these are populated via LASTPASS. Android app is working fine. Any suggestions please.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Hi thequizman 

    Thanks for posting and welcome to the community. Sorry to hear of the log in issue.

    Please click 'forgot password' and go through the reset option.

    Let us know how you get on.