Forum Discussion

lydianiz's avatar
lydianiz
Joining in
22 days ago

Ntlworld.com email address

Hi, 

I've had an Ntlworld.com email address for ages (15+ years), I have not been able to access it via Virgin on my PC for over a week. I get bounced at sign in, saying my password or email is incorrect (it isn't). Have tried deleting cookies/browsing data etc to no avail. I've not been a Virgin customer for 6 months (they don't serve area we moved to), but I desperately need to access these emails.  Can anyone advise?

Thank you.

  • Graham_A's avatar
    Graham_A
    22 days ago

    lydianiz  VM email accounts including ntlworld.com are closed down 90 days after you cease to be a VM broadband customer.  So this is likely to be the reason why you can no longer access the account.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    22 days ago

    lydianiz  VM email accounts including ntlworld.com are closed down 90 days after you cease to be a VM broadband customer.  So this is likely to be the reason why you can no longer access the account.

    • lydianiz's avatar
      lydianiz
      Joining in
      21 days ago

      Ah would have been good if they'd given me a clue. That's an awful lot of lost info/memories. Thank you.