Forum Discussion

GeekCallum's avatar
GeekCallum
Joining in
2 years ago

Unable to go to "My Account" or "My Virgin Media" Main Pages

I have tried on 3 different devices (PC, Phone, Laptop) to access the "My Account" area from the phone app or the "My Virgin Media" log in pages for "https://www.virginmedia.com/my-virgin-media/home"

Both of the above take me to a screen where I am simply loading with no feedback on what is actually being attempted or if my account has even been accessed and just the main page is down.

Can I please get some assistance on this? I am a brand new customer and this is a very poor first impression when I can't even access the main portal to control my account settings or even view my account settings.

Thankfully I seem to have internet at the property so that much is good, I just can't control any aspect of it.

18 Replies

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  • dayman99's avatar
    dayman99
    Joining in
    2 years ago

    Same problem. I'm a brand new subscriber and I need to change settings, but it won't let me in. Are you guys getting the figure 8 on its side continuous loading screen?

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Many apologies for the issues faced dayman99,

      Welcome to the community.

      Can I ask is this error only appearing when trying to access the account settings?

      Regards,

      • dayman99's avatar
        dayman99
        Joining in
        2 years ago

        It happens at the login stage. It did briefly let me in on my phone. I have limited access using the app as it takes me to a webpage which has the same loading issue. I'm basically trying to turn websafe off. New account was only registered this afternoon

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    Works fine on my Windows 10 PC using Firefox but fails to load on selecting sign in on my Samsung Galaxy.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      Have you been able to try access this via a laptop here? 

       

      Rob

       

       

  • dayman99's avatar
    dayman99
    Joining in
    2 years ago

    I get a page with this message:

    something's gone wrong
    We're sorry this isn't the page you wanted.
    It's something at our end, and we?re working as fast as we can to fix it.
    If you try again later everything will be sorted. Sorry for the inconvenience.

    Need to do anything else?

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      It looks as though this is still being looked into, apologies for the delays and inconvenience. 

       

      Rob

      • dayman99's avatar
        dayman99
        Joining in
        2 years ago

        Without access to the Websafe settings I can't effectively work. Will have to cancel the contract if not sorted in a day or 2

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