Unable to open "account settings" in my Virgin media account
I need to change the security settings child & adult but I'm unable to get the page to open ll I get is the revolving "Virgin" logo.
Forum Discussion
8 Replies
- Steven_L
Forum Team
Hello davidrconnell,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and security settings. If you're still having the same issues, please can you try to access the site on a different browser or device? If you don't have any other devices or browsers downloaded, please clear your current browsers cache and try to access the page again. Please give this a try and let us know how it goes?
Kind Regards,
Steven_L
I'm having the same issue and I tried on Chrome and Edge as well as mobile, all have the same problem as described by David
Having the same issue here. Just signed up to VM and wanted to check the settings and cannot access the webpage, just spins and spins. Been like that for 10 mins now. Tried Chrome on Android, Firefox on PC and both the same.
Hello,
When is this going to be sorted?
Best regards,
- Kath_P
Hi aang,
We don't have further news on this just yet I'm afraid.
Once we have any updates, we'll let you know.
Many thanks,
