MyVirginMedia

8 Topics

Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media team
togsy8591
4 days ago Place My Virgin Media App
3.9KViews
0likes
24Comments
wth is going on
Despite repeated attempts to either log in to my Virgin Media account, or directly to my email, I can't. I either get page expired messages, 404 error or 505 errors. It's not as if I pay peanuts for this service
philh77
12 days ago Place My Virgin Media App
51Views
0likes
1Comment
Adding Services via My Virgin Media app
I decided to add the Sky Sports and TNT Sports offer (£39 a month for 24 months) via the My Virgin Media app 6 days ago and received an e-mail confirmation with my order number. However, the channels have not been added to my 360 box nor was I told how long it would take.
Solved
Si_N
23 days ago Place My Virgin Media App
38Views
0likes
1Comment
Unable to login to VMConnect, MYO2, or any VM apps
Struggled to log in to my desktop VM site, and email on desktop and phone. Eventually managed to sort that, but now I can't login to MYO2, VMConnect etc on phone. Keeps asking for a passkey. I've enabled my Google account passkey, but can't set one up for VM or O2 related apps. I've tried using a different verification method, and get an email sent to me to verify. However, when I click the verify button, it still doesn't work. Can anyone help?
Solved
Pablofingers
2 months ago Place My Virgin Media App
156Views
0likes
7Comments
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.
Zetsumei
2 months ago Place My Virgin Media App
211Views
0likes
6Comments
Setting up a new app password for Virgin email
I need to set up a new App password to connect the VM mail server to my outlook client. This password will take this form: word-next-more-last. Before recent changes, I had more than once changed this password. I recorded the procedure: Sign in to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. A new secure password will be generated for you. Now the Virgin Media Mail settings tab takes you to the identity and security options! Am I missing something?
Solved
bobdowdeswell
2 months ago Place My Virgin Media App
752Views
0likes
4Comments
My virgin media login
Hi I need help logging in to my virgin media account please. I have a new account but it’s using the same email as my old account was. When I go to login my password doesn’t work and when I try reset it, it simply won’t let me. I can’t register again as it says the my email is already registered. So I think I have to accounts active with same email which is glitching it. Thanks
DANEWBANK
2 years ago Place My Virgin Media App
1.6KViews
0likes
1Comment
Two virgin media accounts, my virgin media app
Hi I have two virgin media broadband packages in my name. One at my parents address which I set up while I was living there and opted to leave it active as they are still there. I've now moved out and got a separate virgin media package for myself. The issue I'm having is that I signed up for my virgin media with the details of the first package and now have no way to access details to my new package or make/add an account on my virgin media. So when I sign in all I see is my parents account details. Is it possible to add an account for my new package? Or even make a new my virgin media account for it? Hope this makes sense and any help is appreciated
Solved
AngMike
2 years ago Place My Virgin Media App
7KViews
0likes
32Comments