I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25
At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)
Forum TeamHi oje2908 👋 welcome to the community forum! Thanks for posting.
Sorry to hear about these issues with trying to edit your parental control settings via My VM.
Are you using the App or Desktop version of the site?
Have you tried using an alternative device, and if so - do you get the same error message?
We can then offer further support if needed. Thanks for your patience whilst we run through this troubleshooting with you!🌞
TBH, Parental control has never really worked well for a while now. There are many, many threads here with the same issues. You can, in the meantime, just manually set the DNS on your device to use Google's Public DNS Servers. They are 8.8.8.8 and 8.8.4.4 There are others as well, such as Cloudflare and Quad 9
I am experiencing same too and i joined in Nov 2025
Once i try to manage settings. i get the error
Forum TeamHi ezeadnah 👋
Thanks for responding to this thread. It looks like you already have a few other threads going about this same topic, and one of my colleagues is offering you support via PM. I will leave you in their capable hands!
Thank you for your patience whilst they continue to offer help, and get this sorted for you. 🌞
