Qam wrong?

Hi tudor thanks I thought so, this keeps happening I just done some checks and sure enough my upload speeds are low and my jitter is 5/6 times higher than normal. This is the whole problem with people virgin advertises as great gaming package in reality high jitter ping and low upload is the worst thing for gaming my family are so disappointed with virgins services of late This happens way to much I just won a big case with cisas and they haven't learnt anything maybe I should of reported to lutz sculler as well to get my service working for more than a few weeks... here we go again. Thanks for confirming tutor appreciated your swift responce all the best 

Regards 

There are no area faults as expected, there never are when this happens

Regards 

Hi, I hear you, you cannot believe anything your told by vm even one of there senior technicians said I would be called at 2pm guaranteed on the last visit, which I gave them just to humor them, even though they were told mutiple times my problem cannot be fixed at my home its a networks problem, after 7/8 months of run around they still lied and never rang me back even though the engineer said I might have 2 separate problems on audio yet again. I think they don't communicate anything its quite appalling. They turn up and say what's the problem, its like a brand new isp. I think the problem lies with the engineers mostly I used to think it was vm office which it still might be but the lies ive caught engineers using, to vm they say all good, and telling me the exact opposite and what the problem is, which is why they will lose another case.

Good luck with your trials but I would not hold your breath, 10 x gig when they can't even get our 1 gig packages working without constant drop outs high latency packet loss due to there noise problems, as they cannot be bothered to cap finished users or look at some cable drops old amps etc, I suggest bt fttp (real fibre) I hear its quite good in comparison. I wished vm stuck by me as a loyal customer then maybe I would have had there back like I used too, but when they just say we know your problem yet can't be bothered to fix but you can jog on penalty free after 20+ years you know the company is worthless. The next few years will show I'm quite confident they won't change, and customer service is junk like the worst of the worst.

Regards

Hey sephiroth, 

What about the endless daily t3 loss of sync service etc, the other day 2 t4 same day with all the other critical errors, as well as 16 qam Upstream. A court case will compensate me but not force them to fix. I'm monitoring at multiple homes locally and have all the engineers stating its a noise problem and mine is bad on audio tape. What do you think I should do with all this evidence, I don't want to fine them I want a stable working service that's all, as its getting worse dude. I cant believe there not interested with audio evidence of there own engineers stating the fault I'm complaining about, but they must report to them nothing wrong or vm are lying, both is very concerning as this isn't the first time.

Best regards

Tom

Hey septh they are blaming my router now saying its incompatible with there hub4. My router is off I'm on the hub4 as they requested which ive done for weeks on end before as well with same obvious noise problems, engineer cleared my home all the way through quote "the noise is external" that helps my case what they just said. The qam is still dropping on 3.0 docsis and 3.1 now drops from 128 to 32 also, do they even use that?. So I told them I have engineers on audio saying I have upstream issues and a big noise problem they won't answer me when I offer to send them that. They have pulled cables for other customers or changed failing amps but I guess they were better customers than my wasted 20+ years of loyalty.

I said that was there last chance I will do as advised with which now and ofcom, and will also have to pay for the small claims case now which they had more than enough evidence of fault and time to fix. Vm truly are not giving a st nowadays I thought someone higher up would step in but it must be rotten from the top down unfortunately... shame. Below is there excuse any thoughts bro. Also do you know why they are hiding my ranged upstream channel on stats I can't see Locked status or Hz width. I've noticed my mother's and my friends locked channel Hz bandwidth Is higher than the 50% max channel rate (limited speeds) is that aloud? All the best brother.

At this point in time, there is a compatibility issue with the third party equipment and would refer you to the third party manufacturer to discuss the incompatibility should you wish to carry on using it in the future. 

Should there be any faults found with our equipment we would be more than happy to assist and provider an engineer where needed. As it stands we have no need to provide one currently.

Regards.

S******

Hey seph, I made the mistake of keep giving them the chance to address my service, yes the test was on there hub4 in router mode, which yes I did 2 other times for weeks with same conclusion, but more importantly the engineers have already found the noise is external to my home which they new months ago. They did say they would give me some WiFi boosters as a mobile iPhone has a bad signal lol. What on earth has that got to do with external upstream noise? This is why they need experts like you who know the complex goings on in networking. I will have to now do all that I said I would do as they are never going to engage in any honorable resolution apart from if you dont like it jog on then, shame what has happened to vm I used to champion this company now it's gotten so bad dude, wish I lived where I could use other isps.

All the best bro

Hey seph, just a quick question please whenever you have a min bro as your the only expert on here who seems to care about fellow customers. So there sending an enginner friday and have finally acknowledged an anomaly with my qam and area qam, so thats good (finally). Though i been having some problems with ip addresses and bqm charts.

So ive just noticed my charts are different as i have 2 i thought for my netgear, hub4 ect. Though they give different data so my newest ip which i presume they keep changing as its dynamic? is the latest one, its current do i keep that as main chart for all traffic or through my 3rd party router as that will be handling traffic and/or just edit the ip for hub when they change again, or i think i can static my netgear.

Also this hub4 ip says in chatham near london on my speedtests below, and says my local servers are london 11 miles away when in reality im in Bristol 117 miles away, on both samknows and speedtest.net. It used to always show My local servers not across the country. Also the ip address says net speed is dsl? im confused bro hope can shed a bit of light on this for us. 

P.S on the samknows full test it shows good upload on my brand new laptop with new cat 7 cable but device download 33% which all devices show (no point full speed at hub if cant use) and no upload packet loss data, it also says london bottom right.

Kindest Regards

I agree how some even have this job is quite astonishing,when experts like yourself are ignored who know 1000 times the knowledge of networking. Not just my qams latest stats show post rs errors downstream is out of spec to isp, and t4 errors and cm to cmts failures. Where is my ticket number liars? Engineer said they were going to look at my box. Lady in pm said they think I have lost faith in them as I recorded my engineers lol is there any wonder why. I was told they would work with me to fix and be more transparent, then I get a dumb message like that I'm not doing any more work sending anything they have 9 months of data as well as last week they finally admitted it with a qam anomaly. My case is ready to go ive been so patient and accommodating. Engineer seen my case on my laptop and how much evidence I got I'm very thorough fix my noise.

Regards

Changing the guy's tap will actually make his service worse. Lower upstream transmit power, lower signal level relative to noise floor going into the amplifier with the rest. 

Really want the upstream transmit as high as possible. Won't make any significant difference either way, though, it's broken further upstream. 

The stats above is my mums specs septh networks did come out my dad said, but still there tv freezes and pixelates. with power levels at 12 11 10dbmv docsis says below, technically your right but engineer should still fix.

What are optimum signal levels for my modem?

Downstream (Rx) Signal Levels:
This is the amount of signal received by the modem from your ISP. For all modems DOCSIS 3.0 / 3.1:

• -7 dBmV to +7 dBmV  are "Recommended" values. 
• -8 dBmV to -10 dBmV / +8 dBmV to +10 dBmV  are "Acceptable" values but out of spec from ISP. A technician should still fix this to get to recommended levels.
• -11 dBmV to -15 dBmV / +11 dBmV to +15 dBmV  are "Maximum" values but out of spec from ISP. A technician should still fix this to get to recommended levels. It is strongly recommended for you to force ISP tech to fix it since your power levels are close to edge.
• Lower than -15 dBmV & Higher than +15 dBmV  are out of DOCSIS 3.0 specifications and modems may not work at all or cause lot of problems

Bro do you think my cmts is not configured for the power levels sent by modem that's why it drops modulations and is always flapping not registering daily t3 loss of sync connection, is there any room above noise floor do you think, also my down stream channels keep dropping power to 38dbmv on quite a few channels.

Regards Septh

I 100% hear you septh but they kept stringing me along saying they will work with me and find a solution which they are not doing,  or are not telling me anything, I cant just wait and hope they are doing something. Nothing has changed for best part of a year, ive worked my a$$ of to try to get some resolution for my area for that time and it took that long for them to acknowledge the problem.

They should not be aloud to do this or call it fibre when it's hybrid and have analogue bad traits, is it fibre the whole way to cabinet as I've heard not always. The think is the noise is fixable and hasn't been its my whole area south bristol so all customers are getting degradation to service as a result, so think would be appropriate to fix as its not just me. Or better still invest in catch up to fttp now instead of 7 years time is the estimated time frame so I hear unless that's changed. 10 x gig on XGS-GPON I'd just like to see 350 500mb or 1 gig without the daily errors drops etc once a week yes daily no way that's not fit for purpose or what they sold to me. 

Reason for not contacting ceo complaints which ofcom etc I really thought they would help... I was wrong and have lost all confidence atm and think someone higher needs to know my area problem. 

Was at my mums for dinner today as she is getting on her poor TV is still stuttering freezing. Her recorded programmes she showed me were useless. qams at 16 her netlog is disgusting and power still to high networks was there 2 weeks ago she hasn't heard anything from vm nothing no update what they have or haven't done. My mum is 67 and has illnesses she doesn't need this it has to go higher mate.