Everything going wrong
I have just joined Virgin. It has just been installed I my village. It has been a disaster. The engineer arrived to tell me he needed 3 hours. There is a chaos of wires as a result. I was promised 3 boosters as this is what I have on EE which I moved from. I was promised £150 towards my £200 plus buyout cost would be refunded. I am nowhere. There is no where to order the pods. The connect app has my signal at less than 10mbps in most rooms and poor but there is no way to order. On the phone they say they are powerless and need to refer but no one calls. This is not a way to treat a new customer. I despair. What an unholy mess. House wiring chaos, no pods, no one to help, no refund. Just awful. Ease, please help me.
sales rep at the door was it - they will promise you anything and everything to get the order then disappear like summer snow - unless you have it in writing you have no chance of getting the £150 towards your cancellation and as far as i know they will not send 3 pods - 1 maybe and then you have to prove you need more
the wiring - well thats a bit up to you - if you accepted it then theres really nothing they will do - as said look at the 14 day cooling off to get out of the mess then rip everything out - the £150 you will have to shout hard and long to get than and even then it will be a fight