Installation Order Details Wrong?
I called VM this morning and arranged for the installation of a V6 box running Tivo software as an additional TV box. I still need the old Tivo box with SCART connection at present. I recorded the call (and did of course let the agent know I would be doing so).
Installation was arranged for between 1pm - 6pm on 5th July. I also confirmed the order details with the agent as to add a second TV box being a V6 box running Tivo software. I just played the recording again and checked these details, all clearly audible.
I see an order has appeared in MyVIrginMedia for between 8am - 1pm on 5th July which lists the services ordered as TV, Phone, and Broadband. So everything correct except wrong services and wrong time.
Please could a member of forum staff get in touch so I can pass on the order reference and account details in the hope that they can find out what is going on. I need to know when the engineer will be calling (am/pm) on the 5th and for what purpose!
Thanks,
Nigel