Forum Discussion

andy114's avatar
andy114
Tuning in
10 months ago
Solved

Oops somethings gone wrong

trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks

 

  • Carley_S's avatar
    Carley_S
    10 months ago

    The forum team member will support you further on this andy114 

    Please check your private messages to continue their support regarding this. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
     

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us andy114, and welcome to our Community Forums!

    Sorry to hear of the issues you've experienced with the renewal link.

    I'd be happy to look into this for you to see what is available to you.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks

    David_Bn

    • andy114's avatar
      andy114
      Tuning in
      10 months ago

      hi [REMOVED] .looking to renew but unable to view,many thanks .options for me thanks Andy

      [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

      • Carley_S's avatar
        Carley_S
        Forum Team
        10 months ago

        The forum team member will support you further on this andy114 

        Please check your private messages to continue their support regarding this. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
         

  • andy114's avatar
    andy114
    Tuning in
    10 months ago

    hi Carley_S,could you please fix the web page so as to view my options/price/bundles for possible renewal please,"Oops somethings gone wrong" for over a month is not acceptable,many thanks andy

    • Carley_S's avatar
      Carley_S
      Forum Team
      10 months ago

      Does the email say 'Claim your exclusive offer'? If so, we're aware of an issue with these links being sent to customers whose contracts are not up for renewal yet and so the link does not work for them. This is now being investigated by the relevant team. 

      When your contract is due to end we will notify you with an End of Contract Notification and some deals that are available at the time. My apologies for any inconvenience and confusion this may have caused.

       

      Should you have any further queries regarding your available deals at this time, please respond to the forum member already supporting you on this issue through private message. 

      • SandraWoo's avatar
        SandraWoo
        On our wavelength
        9 months ago

        Hi Carley, I, like many others keep getting emails with my exclusive offer to renew my contract but the links never work. My contact expires on 24/6 so I’ve started looking at other provider deals but of course I don’t know what the comparison is to stay with Virgin. Do you know when I can expect an End of Contract Notification?

        Thanks

  • andy114's avatar
    andy114
    Tuning in
    9 months ago

    many thanks Carley,i will wait for the end of contract notification to view the links,thanks andy

  • Anonymous's avatar
    Anonymous
    9 months ago

    I continuously get the same "Oops somethings gone wrong" pop up message accross all my devices when trying to access promotional deals or renewal links sent to me direct from Virgin Media. So, then I go through the dreaded rigmarole of calling the God awful customer advisors, who are none the wiser about the original link or its purpose and are more concerned about upselling me an unwanted O2 sim instead! Any ideas about how to rectify this?

  • CarolGee1's avatar
    CarolGee1
    Tuning in
    9 months ago

    Isn’t it time this was rectified by now!?! I’m having exactly the same problem myself and have been for weeks including today!! 

  • Anonymous's avatar
    Anonymous
    9 months ago

    I am still getting regular messages from VM asking me to upgrade my package with 1/2 price deals and offers by clicking a link, but I am still getting the "Oops somethings gone wrong..." message everytime I click on the link. This has been happening for many months now, and so I am missing out on the latest offers and deals because of broken, useless links. As I have alluded to before, the call centre staff are neither use nor ornament.

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      9 months ago

      Hi Fox35,

      Thank you for reaching back out to us in our community and welcome back, sorry to see you are still unable to view the offers you are receiving, so we can have a look for you please look out for a white envelope to join a private chat.

      Regards

      Paul.

       

  • Anonymous's avatar
    Anonymous
    9 months ago

    Why cant the problem just be fixed?

    White envelope? You'd think this is somekind of cryptic game ?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      9 months ago

      Thanks for the reply Anonymous 👋🏼👋🏼

      The issue is being addressed by the team as we speak but until it is resolved we will assist you on this. 🧾
      We have sent a request for a private message. Please accept so we can assist.

      Kind regards,
      Ilyas.

      • Blakeylake's avatar
        Blakeylake
        Tuning in
        4 months ago

        The team did nothing, it’s clear virgin media do not want this to work. I’ve been reading forum messages dating back over a year in this issue. Bit concerning dont you think? 🤷‍♂️