Changing the way you sign in to My Virgin Media
On 19 June I received the Email below from Virgin Media I have attempted to log i to my Virgin Media but neither the Virgin Media nor the third party Email addresses work with the password. I have tried to phone customer help but they didn't seem to know about this change. Anyone got any suggestions on how I log in to my 6 Email address? Cheers Togsy Hello, We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure. Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025. You’ll still use your current password. Kind regards, The Virgin Media team
Adding Services via My Virgin Media app
I decided to add the Sky Sports and TNT Sports offer (£39 a month for 24 months) via the My Virgin Media app 6 days ago and received an e-mail confirmation with my order number. However, the channels have not been added to my 360 box nor was I told how long it would take.
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.
My virgin media login
Hi I need help logging in to my virgin media account please. I have a new account but it’s using the same email as my old account was. When I go to login my password doesn’t work and when I try reset it, it simply won’t let me. I can’t register again as it says the my email is already registered. So I think I have to accounts active with same email which is glitching it. Thanks