"Something has gone wrong on our side"
I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25 At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)Poor Wi-Fi - how do we get the pods we are entitled to!?
I am having trouble with my internet speed / connection and have called virgin multiple times to try and get the Wi-Fi booster pods that we are entitled to as it’s in our package and each time we have rang no one is listening or willing to send us our pods. How else can we request these please!? Fed up of not being able to watch anything on tv due to poor Wi-Fi upstairs
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksNew Customer Virgin App
Morning all, Just looking for some help please as cannot see anything online and i think i might be loosing the plot. This is my first month with Virgin, which has been good apart from the Virgin app for my mobile is in a constant loop at the sign in page (below, if i click sign in it just comes back to the same screen) - i have not been able to use it and have tried the usual delete cash, clear history and delete and redownload but I am just stuck on this screen constantly. I can access the router via the direct url but i wanted to use the app to access the additional features. Is this something which needs to be verified by Virgin, as i doubt its because im on a samsung. Thanks in advance. NickDEF01 Error when asked to 'Complete my profile'
I have been trying to set up a My Virgin Media account, so that I could receive e-billing ask recommended in an email sent to my by Virgin Media. I was able to get to the point of verifying my email, but now it's asking me to 'Complete my profile'. Every time I try and do this by choosing a security question and entering my phone number and so on, after confirming I receive DEF01 error. I have tried resetting my cookies and cache, using the app and changing browsers. None of this works. I'm making this post in the hopes that someone from Virgin will see it and be able to help.
