"Something has gone wrong on our side"
I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25 At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)
New Customer Virgin App
Morning all, Just looking for some help please as cannot see anything online and i think i might be loosing the plot. This is my first month with Virgin, which has been good apart from the Virgin app for my mobile is in a constant loop at the sign in page (below, if i click sign in it just comes back to the same screen) - i have not been able to use it and have tried the usual delete cash, clear history and delete and redownload but I am just stuck on this screen constantly. I can access the router via the direct url but i wanted to use the app to access the additional features. Is this something which needs to be verified by Virgin, as i doubt its because im on a samsung. Thanks in advance. Nick
