Forum Discussion

Nickhoward11's avatar
Nickhoward11
Joining in
31 days ago

New Customer Virgin App

Morning all, 

Just looking for some help please as cannot see anything online and i think i might be loosing the plot.

This is my first month with Virgin, which has been good apart from the Virgin app for my mobile is in a constant loop at the sign in page (below, if i click sign in it just comes back to the same screen) - i have not been able to use it and have tried the usual delete cash, clear history and delete and redownload but I am just stuck on this screen constantly. 

I can access the router via the direct url but i wanted to use the app to access the additional features. 

Is this something which needs to be verified by Virgin, as i doubt its because im on a samsung. 

Thanks in advance.

Nick

ADMIN VM
app
Help
new
samsung
tech help

3 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    31 days ago

    Hi Nickhoward11 👋 welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your My VM access via the app. Is this happening for you on one specific device or multiple devices?

    What happens when you try to use the desktop version of the site via a browser? 👉 virg.in/myVM

    • Nickhoward11's avatar
      Nickhoward11
      Joining in
      28 days ago

      Hi there,

      Thanks for the reply, it's happening on both mine and my partners samsungs and on the virg.in/myvm site.

      Not sure what the problem could be but any help would be appreciated as would like to use the features on the app.

      Hope you can help

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        28 days ago

        Hi Nickhoward11 thanks for posting and welcome back to our community.

        Sorry to hear you're still having issues accessing your online account. And sorry for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee