Unable to Login to Mobile Apps
Hello, I'm unable to login to either of the two mobile apps (My Virgin Media and VM Connect) from my phone. It seems like there's an issue with the OAuth process. Below are screenshots of every step I'm currently able to access on both apps: I click "Sign in" and this popup appears: 2) The following menu opens; I input my email address and click "Next": 3) Instantly, the following page appears and I'm unable to go any further: I've tried the following troubleshooting steps: Disconnecting from WiFi and attempting to login on mobile, Turning off iCloud Private Relay in case this was interrupting the process, Changing my default browser to see if that changes how this popup is processed, Opening the OAuth tab in an external browser outside of the popup dialogue, Deleting and reinstalling both apps, Other random email addresses to see if it's an issue with my account in particular (they also fail in the same way). Any advice would be much appreciated!I don’t recognise the card added to my virgin account, can’t change it because my accounts won’t link.
Hi. I’m currently waiting for my virgin media to be fitted. I’ve had emails come through with my account number, and my email, yet the bank account the bills will be directed to is not one I recognise. I can’t change any of the details, as my app won’t allow me to log in. It says that my accounts aren’t linked. I can only assume it’s because I am a prior customer? Any help at all? I see a lot of people seem to be having this issue of accounts not linking. Thank you.
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.No account number
Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number. I did receive a contract when I signed up but the account number and area reference sections were both left blank. I have not paid any bills yet either so do not have my account number on there. Any help with this would be incredible because I need to get this sorted ASAP. Thanks 🙂Two accounts
Hello, I signed up using my email but then had to cancel this order as there was a mistake with the postcode. I then re-signed up using same email address, but now i cannot access the new account when signing in it just brings me to the old cancelled one. Would it be possible to rectify this?My Virgin Media account showing the old account number and details
Hi, I have moved home for more than a month and got a new contract. However, my online account details still cannot be migrated, it's still showing my old account number, details, bills etc. The Virgin Fault team told me multiple times that they would fix this problem and do the migration, however, two months passed without any progress. Is there anyone could help here? Many thanks
