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14 Topics

Unable to log in with VMO2 account
I am unable to log into My Virgin Media. My credentials get me into my O2 account, and let me log into the VMO2 account page. On the VMO2 ID account page, if I click to "Manage your products" I get a "Something went wrong" error. If I log into my VM account on the My Virgin Media page - I get sent to a blank screen and the URL states "error=server_error". If I try and log into the app, I get sent back to the login page. I know I am authenticating okay, because I am using my passkey, and if I don't log into my passkey it gives me a different unable to log in error. Support say they will look into this on the chat, but then never get back to me - please can anyone help?
AtomicEdge
23 days ago Place My Virgin Media App
41Views
0likes
1Comment
Memorable password issue
I cant get a memorable password, I try to update it but all it says is try again later, idk what the issue is but the only solution ive been given is to be sent a letter which ive requested now 2 times and never arrived, at this point i dont know what to do because i cant do anything without this password, please help otherwise ill be forced to lock all payments to virgin media
novamax16
1 month ago Place My Virgin Media App
119Views
0likes
4Comments
wth is going on
Despite repeated attempts to either log in to my Virgin Media account, or directly to my email, I can't. I either get page expired messages, 404 error or 505 errors. It's not as if I pay peanuts for this service
philh77
5 months ago Place My Virgin Media App
104Views
0likes
1Comment
Unable to Login to Mobile Apps
Hello, I'm unable to login to either of the two mobile apps (My Virgin Media and VM Connect) from my phone. It seems like there's an issue with the OAuth process. Below are screenshots of every step I'm currently able to access on both apps: I click "Sign in" and this popup appears: 2) The following menu opens; I input my email address and click "Next": 3) Instantly, the following page appears and I'm unable to go any further: I've tried the following troubleshooting steps: Disconnecting from WiFi and attempting to login on mobile, Turning off iCloud Private Relay in case this was interrupting the process, Changing my default browser to see if that changes how this popup is processed, Opening the OAuth tab in an external browser outside of the popup dialogue, Deleting and reinstalling both apps, Other random email addresses to see if it's an issue with my account in particular (they also fail in the same way). Any advice would be much appreciated!
HelloIsaac
5 months ago Place My Virgin Media App
318Views
0likes
8Comments
I don’t recognise the card added to my virgin account, can’t change it because my accounts won’t link.
Hi. I’m currently waiting for my virgin media to be fitted. I’ve had emails come through with my account number, and my email, yet the bank account the bills will be directed to is not one I recognise. I can’t change any of the details, as my app won’t allow me to log in. It says that my accounts aren’t linked. I can only assume it’s because I am a prior customer? Any help at all? I see a lot of people seem to be having this issue of accounts not linking. Thank you.
Caddow
6 months ago Place My Virgin Media App
69Views
0likes
1Comment
Unable to login to VMConnect, MYO2, or any VM apps
Struggled to log in to my desktop VM site, and email on desktop and phone. Eventually managed to sort that, but now I can't login to MYO2, VMConnect etc on phone. Keeps asking for a passkey. I've enabled my Google account passkey, but can't set one up for VM or O2 related apps. I've tried using a different verification method, and get an email sent to me to verify. However, when I click the verify button, it still doesn't work. Can anyone help?
Solved
Pablofingers
6 months ago Place My Virgin Media App
443Views
0likes
7Comments
Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.
Zetsumei
6 months ago Place My Virgin Media App
346Views
0likes
6Comments
Can't register my virgin account
Iv just set of my o2 id. Trying to register my virgin account and it says my email is wrong, when it clearly is the same. Iv now been blocked for 24 hours from trying again. Iv wanted to add my disney plus and inly have 14 days to do that. Please help
jen77
6 months ago Place My Virgin Media App
113Views
0likes
4Comments
I’m unable to register for a virgin media account?
It keeps giving me a message that either my email address or my password is wrong. I keep hitting this brick wall HELP!
ellis_pam56
8 months ago Place My Virgin Media App
52Views
0likes
1Comment
Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.
jpainter
9 months ago Place My Virgin Media App
92Views
0likes
2Comments