Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? Thanks
No service for nearly a month
On the 10th of November, there was some work on the pavement outside my house, and unfortunately the contractors which were doing the work (City Fibre) cut the virgin cable link to my house. Instead of leaving the damage open allowing someone from virgin to come and try to fix the issue, they decided to try to patch the cable themselves and then fill the hole with tarmac in order to complete their job! Since then i have no television services and a very low and intermittent internet that according to 1 of the virgin engineer who came to my house i was lucky to get due to the very low signal going through the cables. The first engineer came on the 13th and obviously was unable to fix the problem informing that they needed to dig outside and replace the cable. He apparently book a team to come and do that, team which was suppose to come on the 17th. I then received a message a day before telling me that this appointment was cancelled and it was book for the 1st of December. No one came on the 1st of December. I contacted virgin on the evening of the 1st, and then they apparently book an engineer to come which was today. The engineer came to apparently install my tv box !!! I am now completely fed up and have had no communications from people at virgin to let me know what is happening and why they are not sending a team to deal with the problem. Any help on this would be appreciated. Many thanks403 forbidden
Hi. Yesterday I had no problems signing in to my virgin account including e mail. Today I have tried numerous times but keep getting 403 forbidden message. I have turned my phone one and off, tried a different browser, tried secret mode, cleared browser cache but still get 403 forbidden message. I need urgent access to my e mails - what is happening?Black Friday Deal?
Hi Yesterday I logged into the my virgin media app and went into the black Friday deal section, I choose the option to get 1gig for an extra 7 quid or so, I'm just wondering if its actually gone through and im going to get this or not? I received an email saying they received my order, but I've been here before a few years ago where I accepted a deal but it never went though Any help finding out would be appreciated.Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind RegardsIssues with Channel 5 App (VJS-2999)
Morning, my Channel 5 app stopped working on my stream box about a month ago and shows the error VJS-2999. The app works separately through my Samsung Tv but never through the box. It is clear to me that the app on the stream box needs updating. My stream box is the newest one, I haven’t had Virgin for long. is there a fix for this? Thank youContract renewal
Hi, I renewed my contract an hour ago through the black Friday deal, everything went through but I haven't received an email to confirm and I can't find if it's in the process of getting done through my account. How long does this take or is there a place to check as I can't find it. Any thanks Craig