New customer, no account number
I have just signed up as a new customer for a broadband and to package that is arriving on Tuesday 17th December. I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received contract confirmation email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference as I never received any welcome email or information. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?Payment taken but order failed?
Hello all, Last night i placed an order for a non-contract broadband package went through all the steps and after making the upfront payment of £80 the page went to an "opps, something has gone wrong". I can see a pending payment of £80 in my account to Virgin media. After 10-15 minutes i didn't recive any emails saying indicating the order had gone through or details of next steps. All i have Contract summary sheet number that was genterated before the payment was taken. I spent an hour on the phone to yesterday and was bounced around all different departments and no one was able to provide much help. (Customer serivces, Callback number, new accounts team) As far as virign media is aware the account was not created, so i dont have a account number. What are the next steps, will the payment be evetually refunded when the system relaises there is no account it has been paid to? Many Thanks, Luke.
Direct debits payments.
Hi all hoping I can get some answers and advice again!! Please if anyone knows But I like to know what to do and how to do it in the correct way. What's next ? I managed to set up my own VM account now so what I like to no is how do I set up the direct debit for my own VM account? And cancel the direct debit that is still an active direct debit on what was my ex partner account? will I have cancel the old direct debit payments first? because I don't want to be paying double and don't want 2 Active direct debits going on at same time Or will virgin automatically close his old account and the direct debit payments? will it affect my new direct debit payments with my own new VM account? Or should I stop the direct debit payments with my bank on my end for old one. so I can set up the new direct debit payments for my new VM account? Or will I get email or something with instructions on what to do and when to do it ? Hopefully it makes sense anyway thanks anyoneAccount problems in ex partner name.
Hi can anyone help me out or advise me on what best to do please? I having a number of issues and I have virgin media tv and broadband the account is in my ex partner name and details but it is installed at my home address he no longer lives with me at the same address the virgin media is installed at I want to change the account over into my name and email address and number so it goes into my details as I'm the one who paying the bills by my direct debit aswell. I don't no the account number or reference number we never had one and it in his email address and details or his password I don't know to login. I only know his full name and what his rememable password was . How can I keep my virgin media but change it all over into my details do I re-register for myself? Or do I just switch provider's ? I was only paying only 57 pound for a 12 months contract and since the contract ended I paid 147 the one month and it gone up to 157 in a matter of 2months. I also need to change package deals because I can't afford 157 pounds when the TV and the one box doesn't even work .. WiFi is fine and that what I like to keepUnable to verify new email address
So I wanted to change my email address on my account. Simple process really - never had issues with any other website. Until VM with their glitchy system. So it sends a verification email, which when I click on the link to verify the email, it asks me to login. So I use the new email address and my password and then the system says “email not verified” and the cycle begins. I can login via my old email still. why can’t the website allow me to verify with a code or something else. This is taking far too long for VM to fix. any help anyone please?New contract is not showed in my account
I recently moved home and started a new broadband contract for my new home. The broadband in my new home does not have internet connection after the hub is set up. My Virgin Media does not show the new contract that has started and only shows the old one that is closed. When I use VM Connect App it shows "Account is inactive or closed".Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Account showing as service not installed yet despite WiFi working and successfully installed yesterday.
Hi, I had virgin broadband installed yesterday by engineers and it all works fine but when I log into my account it shows only a green tick against the phone line and if I go to check service status, it shows "your service hasn't been installed yet". Clearly this is incorrect and this issue does prevent me from being able to check the service status on my account. Any ideas as to why it is showing this? Thank youMoved Home - can't view new account
I moved home last week and after a few days finally got connected up. However, I noticed that rather than transfer my old account to the new address, a new account was created for me instead. No problem I thought. However, when I log in to my Virgin Media account, I can only view details for my old account (which states my services have been disconnected from the old address), but I can't see anything in relation to my new account/address to change settings etc. After speaking to the online chat, they mentioned that I had to provide a new email address to view the new account. Surely this can't be right? Why can't I reuse my primary email address, why do I need to create a new one (which I wouldn't be using for anything else)? Why was a new account created for me in the first place rather than transfer my old one across? Can someone help? This is completely unacceptable if I'm unable to reuse my old email address to view my new account. I can't be the first person ever to have moved home and transferred broadband across at the same time!