Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.
£50 student Just Eat voucher nowhere to be seen
Hi, I bought the student virgin media package that came with a £50 Just Eat voucher, but I've received no communication about it at all. Our broadband was installed on October 10th 2025. When will we be sent our voucher? The advert very much made it seem that the voucher would be immediate.VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.Account Recovery
Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provide the Surname, Account Number and Area Code from my most recent bill I get an email of "x****x@virginmedia.com" (obviously the x's are filled in with other characters). When I then try to log in using what I believe that email address to be (any some other variations as well) I get an "Email not recognised" error. Given that I have forgotten the email and password I used to create my account it is not much use to not give me the email I used to create the account, or alternatively email me the address to my the email used to send me monthly billing messages (which is a different email address). I have tried calling the 0345 number but I am unable to get past the automated menu without providing characters from my memorable word which I also cannot remember but believe that I can access this from my online account. Can someone please help me recover my account as I have queries regarding my package and my latest bills and I cannot do anything without recovering my account and determining what my memorable word is!! Thanks in advance, please help!!
How to access established (older) email accounts
Like many I needed to access my Virgin Media account to try and fix email issues. After being a customer for over 30 years I had multiple email accounts and now I am struggling to access and fix even 1 off them. When did the system change to the new VMO2 account and password login? Did I miss any information or has this just been very poorly communicated, or even communicated. How does this new system work, what needs to be done to access my Virgin Media account and old ntl world.com emails? I used to have a email linked to my account and from there I could see 5 ntlworld.com email addresses. Now I can’t see or manage anything on those email accounts. How do I add those addresses and change passwords? I try to set up a new VMO2 account but it goes around in circles and doesn’t complete, why? Do I need another non ntlworld email account to set up and access my Virgin Media account and emails? This seems crazy. When I even try to login or create accounts using some of my email addresses they are not recognised as if they don’t exist, yet my older iPad can still access and download messages? Some accounts just constantly give error messages regarding VPN, or access via another machine, error IDF-12B. How do I get around this when I’m trying to set up a new iPad for daily access? I don’t have any O2 accounts, only a Virgin Media account and products. Where are the instructions, how do I get help to fix my accounts and access? Does anybody have definite working instructions.Waiting for call from management after a complaint. How long is it likely to be?!
Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had been on it since 2014. What I expected to be a quick chat, turned into over 2 hours - they said they were experiencing technical difficulties. The operator told me there were 3 options that were better and then told me option 3 was best which was for volt with an O2 sim. She told me the broadband was better, (I believed it was M500 which can be boosted), free Netflix with adds, and I thought my tv would be at least the same or better. I am usually a cautious person and so asked many questions and felt her increasing, persuasion to accept option 3. E.g. ‘so, shall we go with option 3?’ My chat messed up and was keeping previous chats so it became very hard to get the correct points across. I was worried to come off the messaging as I would potentially have to go back through it all and with the pressure of moving house, accepted. However, it turns out she put me on Volt 350 and mix it tv which is worse than my original package. We have lost loads of channels. I am out of the cooling off period but called today and spoke to retentions as I feel they have messed up (been a customer for years). They offered me different packages at higher costs. I just wanted the package I had been told I was getting at the price I was quoted and that I had accepted. It has been sent as a complaint where I now need to wait for management to call me which can be 7-10 days whilst putting up with the pathetic number of tv channels and recordings we can’t watch. I was told it would be over £1000 to cancel the contract should I go to another provider. Awful- especially as they messed up originally. So, how long have others had to wait for call from the team please?Mail App reads "Forbidden" and won't allow access
To preface, I have recently had difficulties with hackers getting into my ntlworld email account. Following security advice, I have: Signed out of all devices. Changed my password (from a confirmed non-compromised device, just in case), then removed the password in favour of the more secure passkey. Changed my login email to a third party email address. I've also been monitoring the Activity Log for sign ins and not seen any new ones I don't recognise. While I still have access to my Virgin Media O2 account login, when I go to my Mail app page, I am now receiving a "Forbidden" page. I am assuming it's been locked for security reasons. I have seen in other threads that the third party email often fixes this, but I can't see any other way of unlocking this. Can anyone assist?