How Do I Find Out Which Devices Are Registered On My Account?
Hello Wonder if anyone can help? In my Virgin Media account, when I go to account settings, I can see that I have 6 devices registered on my Sky Sports device registration page. However, there is no identification against them- they just say PC (x 4) and android phone (x 2). There IS an option to rename them or delete them but I don't know which PC or device they are to delete or rename them! How do I go about finding out which devices are actually registered? There are probably devices that are registered that I haven't used for years-but I also don't want to delete a device that I'm still currently using. So, the bottom line is, how do I identify the devices that are currently registered to Sky Sports on my Virgin Media account. Many thanks for any help that anyone can give me!Upgrade not honoured and now the only option is to disconnect - how bizarre
On Saturday 16th August I received an offer to upgrade speed from m350 to m500 for £3 per month extra. I am fairly new to Virgin and apart from a really rocky start and poor customer service, the service has been fine. I was tempted by the offer for an extra £3 so hit the button. A few minutes later received a customer order confirmation with all the correct details including that it wouldn’t impact the current contract I was in. Great! the following day I received a text message asking me to check the pre contract documentation and approve them. Having looked at the documentation the service had jumped from £59.99 to £139.24 and a brand new 24 month contract. Not at all what i had signed up for or approved. So I didn’t hit the approve button and tried to contact the help line. Shortly after I received further documentation welcoming me to the new service and the new £139.24 price tag for something that was offered at £3 more. after an hour on the phone, I’ve been promised a call back as the retention team said i was left with only two options. To either accept rolling credit which would bring the cost back to £59.99 BUT I would be entering a new contract of 24 months which I definitely did not want given the price hikes they were showing on their documentation come Oct next year. The 2nd option was to offer thirty days notice to cancel and terminate the contract and the services. I only clicked on the link to upgrade based on the offer and here I am now being forced to leave - how bizarre. I have a customer reference number showing the details I had asked for and yet this can’t be honoured. can anyone on here help at all? I don’t want to leave, I certainly don’t want to pay double the amount I was paying simply for moving up a speed which was on an offer and I definitely don’t want to enter another contract. Loosing the will to live with the customer service.Unlinking An Account From a VMO2 ID
Is it possible to unlink an account from a VMO2 ID? I cannot gain access to two of the three email addresses, I am told I still have, as webmail. Apparently I have a 'sub-user' account linked to my ID and not an 'Admin' one. I'm hoping I can get a straight answer here. I spent an hour and a half on the phone yesterday and for the last half hour someone in 'support' with remote access to my PC messed about on it getting nowhere fast. He said he would stop the call and phone me back 'in a minute'. I'm still waiting. It seems to me the whole setting up a VMO2 ID exercise has been designed, at worst, to weed out so called 'Orphaned' accounts and instigate a mass closure of customers' mailboxes. It best, it is designed to so frustrate email users that they will give up hope of ever seeing their mailboxes again and move elsewhere. Please someone, prove me wrong.VirginMediaO2 verification email never arrives
Have spoken with customer service and technical mulitple times without a fix. I am unable to get into the VigrinMedia or O2 account because of this problem. The email address works fine and the email is not going to spam or otherwise filtered. Was looking to upgrade as a message was sent offering a deal, but its been so long now I suspect the offer has expired. any staff on here to are prepared to fix or even change the email on the account for me?Unable to Login to Mobile Apps
Hello, I'm unable to login to either of the two mobile apps (My Virgin Media and VM Connect) from my phone. It seems like there's an issue with the OAuth process. Below are screenshots of every step I'm currently able to access on both apps: I click "Sign in" and this popup appears: 2) The following menu opens; I input my email address and click "Next": 3) Instantly, the following page appears and I'm unable to go any further: I've tried the following troubleshooting steps: Disconnecting from WiFi and attempting to login on mobile, Turning off iCloud Private Relay in case this was interrupting the process, Changing my default browser to see if that changes how this popup is processed, Opening the OAuth tab in an external browser outside of the popup dialogue, Deleting and reinstalling both apps, Other random email addresses to see if it's an issue with my account in particular (they also fail in the same way). Any advice would be much appreciated!No trace of engineer appointment - fire damage to external cable, no internet etc
A fire next door yesterday melted my virgin cable to the property (and my neighbours above). I called Virgin to request the cable be replaced and explained it was melted by said fire. The customer service agent asked me if I was having a nice day, no I replied, 20 foot flames at my property and potential loss of my home meant I was not having a nice day. He apologised, put me on hold a couple of times then told me he had booked a tech to come out on Monday 18th August, afternoon - 1pm-6pm, to replace the external cable. It is essential I have the internet restored asap due to working from home and poor mobile signal which also leaves me feeling vulnerable in an emergency. I cannot find any trace of this appointment on the app or website and did not receive any confirmation by email or text. Is this usual? And if it is booked will the cable be replaced? The agent didn't understand much of what I was saying and I'm not convinced he understood the issue. My worry is that even if someone does turn up the job won't be completed for weeks. I am praying Virgin will be as helpful as Cadent who turned up swiftly to deal with a gas leak caused by the fire, replaced gas cabling and tested our boilers on the spot!Payment taken but order failed?
Hello all, Last night i placed an order for a non-contract broadband package went through all the steps and after making the upfront payment of £80 the page went to an "opps, something has gone wrong". I can see a pending payment of £80 in my account to Virgin media. After 10-15 minutes i didn't recive any emails saying indicating the order had gone through or details of next steps. All i have Contract summary sheet number that was genterated before the payment was taken. I spent an hour on the phone to yesterday and was bounced around all different departments and no one was able to provide much help. (Customer serivces, Callback number, new accounts team) As far as virign media is aware the account was not created, so i dont have a account number. What are the next steps, will the payment be evetually refunded when the system relaises there is no account it has been paid to? Many Thanks, Luke.
