Issues with Channel 5 App (VJS-2999)
Morning, my Channel 5 app stopped working on my stream box about a month ago and shows the error VJS-2999. The app works separately through my Samsung Tv but never through the box. It is clear to me that the app on the stream box needs updating. My stream box is the newest one, I haven’t had Virgin for long. is there a fix for this? Thank youNew package not showing in account
Hello. Reading around, this seems to be a recurring problem for people. We signed up for a broadband package, but for various reasons we ended up cancelling within the 14 days cool-off. We subsequently purchased a new broadband package. Our problem is that when I log into our My Virgin Media account it only shows the old (cancelled) package, not the new one. That means we can't view bills, update settings, etc. The account number shown in the Account Settings page is the old one. Can we have our My Virgin Media account updated to show the new package? Thank you.I can't access my 'Online Security' on the 'Account Settings' page
I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs. https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't. Please get it sorted.Unable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?
Unable to access account settings
Please can someone assist me? My broadband arrived Tuesday and was set up fine, I created a My Virgin Media account and can login through email verification but never had a password. Wheb I try to press on manage my account settings or navigate to any tab other than my bill I get the same message every time. Oops, something has gone wrong on our end, please try again later. Please can someone help me. This is the same if I am in app or on PC2 x Virgin Media Accounts (Not email related)
I have 2 x Virgin media accounts (to be able to log in & view information regarding my accounts / bills etc) Is there a way in which I am able to remove one of the accounts from everything relating to Virgin Media past contracts / accounts or is this something I have to have done through Virgin Media directly?