House Move - Cannot View Account
Has anybody else actually gotten their account properly linked to their new property after a house move? No matter what I do my email brings up my old address/account details. I flagged my move in October. My broadband was finally installed at the start of Dec (delayed for over a month, but that's a horrific story for another time). Once the BB was installed I flagged to the engineer that my account and app were showing my account as 'closed' and had been for over a month by that point. I was assured this would sort itself within a few hours. I had previously flagged this to multiple advisors on the phone and on webchat while I was dealing with the mess of my BB Installation. Since the start of December I've now spoke to over 9 different advisors on here going through a vicious cycle of having to constantly verify my identity when I simply want the fault to be resolved or even just an update on what the heck is going on. I originally got one IT ticket raised to remedy the fault but it was seemly ignored. A 2nd IT ticket was raised 3 weeks ago and I've yet to have an update of any kind. I raised a complaint via the webchat team 2 weeks ago to try to get some traction on this non-moving issue. Today I've gotten an email saying my complaint is resolved as the fault has been fixed remotely... Surprise surprise it's still not fixed!!! Please can someone tell me they actually got this issue fixed without having to change their email address? I don't understand why my account isn't linking up, especially when I'm getting these misleading complaint resolution emails š 6 weeks since my BB installation and I cannot access my account; this isn't right.63Views0likes2CommentsOops something went wrong
So Iām hoping someone here can help me! When I log into MY VIRGIN MEDIA and go to my account settings and email settings I get this error! I have spoken to VM and thatās is like Groundhog Day! Additionally I canāt get access to my emails, get FORBIDDEN error, Iāve been told that the first error (oops) needs to be fixed firstā¦. However 3 weeks later I still have the issue and no emails. Im really hoping someone can help! Thanks57Views0likes3CommentsLeft Virgin 8 years ago, virginmedia.com email still working. How do I close it down?
As per the title. I left Virgin Media about 8 years ago, but today I had an email forwarded from the associated virginmedia.com address. It was from a forum I'd registered with using that address, and the forum is one that seldom sends emails. So it appears the virginmedia.com email address is still active. I'd assumed Virgin would close it and set up forwarding to my current email address, which is how the virginmedia.com address ended up with me today. Now I want to log into it to see what else has been going there, check it hasn't been hacked or anything and close it. I've set up my new 'virginmedia02' ID, but it won't let me access my email because I don't have a current Virgin account (and won't have - I'm no longer in the UK). Virgin customer service (oh, how I remember them of old...) are elusive and guarded by a phalanx of useless AI. Any thoughts on how I could check my old virginmedia.com email account? thanks.65Views0likes3Comments2 months later still canāt access online account!
Exactly what the title says. I still canāt access my āmy vergin media appā despite bring reassured itās a glitch and if I sign up with a new email it will do it. It hasnāt. It repeatedly says āweāve found your account email, object objectā and then goes off. I canāt access my bills or request an engineer as my broadband is waaayyy below what Iām paying for and keeps dropping out when I go into rooms where the router isnāt. Im at my Witts end with it & Iām thinking about cancelling if this isnāt sorted.72Views1like12CommentsAklamio referral
I referred my dad to virgin media in June last year. His services were set up, all working since June. We were both supposed to receive our Ā£50 each referral reward within 13 weeks but despite contacting both VM and aklamio, the rewards are still pending some 7 months on. All I keep getting as a response from aklamio is that it is down to vm to authorise the payment and they canāt help to speed it up and all I get from virgin media is to refer me to contact aklamio, which I have done multiple times. Iām sick of chasing, being passed from one to the other and getting nowhere! My aklamio referral portal is activated, as is my dads, the payments are pending but nothing more happens. This issue needs solving or I am going to have to refer it to the ombudsman.Solved85Views0likes4CommentsUnable to log in with VMO2 account
I am unable to log into My Virgin Media. My credentials get me into my O2 account, and let me log into the VMO2 account page. On the VMO2 ID account page, if I click to "Manage your products" I get a "Something went wrong" error. If I log into my VM account on the My Virgin Media page - I get sent to a blank screen and the URL states "error=server_error". If I try and log into the app, I get sent back to the login page. I know I am authenticating okay, because I am using my passkey, and if I don't log into my passkey it gives me a different unable to log in error. Support say they will look into this on the chat, but then never get back to me - please can anyone help?40Views0likes1CommentQuery Regarding Charge for Returned VM Kits
Hi VM, I returned the VM kits after leaving VM on 25 November 2025. I have YODEL receipts and tracking confirmation showing that the kits were successfully delivered back to VM on 30 November 2025. However, I have since received an email advising that a charge was applied to my account on 16 December 2025. Could you please look into this matter and advise why this charge has been raised, given that the equipment was returned and confirmed as received? I would appreciate your assistance in resolving this as soon as possible.55Views0likes3CommentsNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks36Views0likes1Comment
Overcharged for M500 Broadband for 14 months!!
I have been charged Ā£50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was Ā£33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was Ā£39.99. Can you explain why I've been charged Ā£50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of Ā£58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is Ā£26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.131Views0likes3Comments
