Unable to link accounts
My broadband hub is supposed to arrive in a few days, but i still can't link my Virgin Media account or track my order. I'm getting the same issue as others; it says my account is linked to a different email (the same one i signed up with), even though I have only ever used one as I'm a new customer. I can't access anything. Please fix this ASAP.Soon to be new customer can't link Virgin Media account.
Due for an install on Saturday but can't track my order or do anything with my Virgin account as when I try to link I get this message... "We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer." Can anyone help at all as I've spoken to customer services who said the issue should be fixed in a few days but to no avail.E-Billing Can't switch
Hello, I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help. The how to guide said; " How to switch to eBilling Sign in toYour Account SelectMy profile at the top of the page Go to the eBilling section and selectSwitch to eBilling Follow the instructions to complete your registration " But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option. This does have the comment under stating But this is what my account is set too already and I still keep getting the £1.75 charges. please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface.linking virgin media account to virgin media O2 ID account
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working!Can't login to my Virgin Media Account
I followed the instructions to merge my VM account with O2 through the new registration method and I haven't been able to log into my account since, this was two weeks ago. I asked for help through online chat, that did nothing I have reset me browser cache, tried multiple devices, browsers, incognito mode and still nothing.
Can’t enter a “valid” email address on sign in
When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid! So now I can’t access my account. What am I supposed to do? PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?Cannot login to Virgin Account still after a week
Hi, I’ve been dealing with this issue for over a week now, and it’s clearly related to the new ID merge between Virgin Media and O2. As it stands, I can’t access my Virgin Media account at all, meaning I can’t watch Sky Sports on my laptop or phone, or even do something simple like check or manage my account. I called customer support on 15/07/25 and spent over an hour on the phone with technical support. I was told this is a known issue affecting many users, and was advised to try again this week as it should have been resolved by now. Spoiler alert: it hasn’t been. The problem seems to be when I try to log in. I’m prompted to link my Virgin and/or O2 accounts. When I attempt to link the Virgin Media account, the system sends a verification email to one of my email addresses (which I can access), but clicking the link just sends me to the Virgin homepage. It doesn’t actually verify anything. So I’m stuck in an endless loop that leads nowhere. To make things more confusing, the new ID system was set up with a different email address than my original Virgin Media login. Both emails are mine and both work, and I only used a different one initially because I was already having issues on setting up the new ID. I’m now wondering if that mismatch is contributing to the problem. Either way, the verification links aren’t doing their job. When is this going to be fixed? It’s been long enough. Thanks, RussAccount is linked to an email address that’s different to the one on your Virgin Media O2 ID.
Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email address I used to set up the account. The emails said to set up the My Virgin Media account, so I clicked the link and registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account, however when I did so, it said that the email accounts don’t match, even though I used the same email address for both: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” So I put my email in (the one from which I received all emails about my contract setup), but it is saying the email address doesn’t match even though I literally copy pasted it from my contract document. It gave me five attempts to put my email in and the same error message came up each time - I now have one attempt left and don’t want to use it in case my account gets blocked. Please could anyone advise on what I’m doing wrong or if this is a glitch or something?? It’s a bit of a niche problem I think, and I couldn’t find anything on the FAQs! I feel like I’m going insane because I’ve checked the email so many times to make sure there are no typos or anything but it’s still not working! I copy and pasted someone else’s message but I’m having this issue and felt like it was no point explaining it worseVirgin media O2 accounts not linking.
I’m tirelessly trying to link this all together after becoming a new customer for a week now, and all I seem to get is that apparently my account is linked to another email. Don’t know how but here we are. and I’m getting to the point where I wished I never did join. Any advice people? Done all the new stuff advertised by registering again etc etc. I’m sure I’ll get help once a bills due and missed because I can’t see my bill date.
