Forum Discussion

RhysP65's avatar
RhysP65
Joining in
22 days ago
Solved

Unable to access my virgin media email account AGAIN.

Unable to access my virgin media email account AGAIN.

Being told my email address is unverified despite going through this exact process a few months ago.

I actually got an "email address verified" message this morning when trying to sort it out but when I tried to log in it still says I'm unverified.

I've got ONE login attempt left before my account is locked. 
PLEASE sort this out, it's not acceptable!

account
email
  • Daniel_Et's avatar
    Daniel_Et
    16 days ago

    Hi RhysP65, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    21 days ago

    Hi RhysP65, thank you for your post.

    We're sorry to hear about the problem you're having and that you feel this way 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    16 days ago

    Hi RhysP65, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel