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Heraldic17's avatar
Heraldic17
Tuning in
13 hours ago

How Do I Find Out Which Devices Are Registered On My Account?

Hello

Wonder if anyone can help?

In my Virgin Media account, when I go to account settings, I can see that I have 6 devices registered on my Sky Sports device registration page.

However, there is no identification against them- they just say PC (x 4) and android phone (x 2). There IS an option to rename them or delete them but I don't know which PC or device they are to delete or rename them!

How do I go about finding out which devices are actually registered? There are probably devices that are registered that I haven't used for years-but I also don't want to delete a device that I'm still currently using.

So, the bottom line is, how do I identify the devices that are currently registered to Sky Sports on my Virgin Media account.

Many thanks for any help that anyone can give me!

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1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi Heraldic17, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with recognising your devices. The name saved on the device registration page will be based on the name of the device. We're not able to determine which are active devices and which are old. 

    It would be best to delete all the devices and then register each one one by one, starting with the one you use most often. That way you can rename the device yourself to make them more recognisable. 

    You can find further help on Sky Sports via Virgin Media here. 

    Let us know if you need further help or support. 

    Many thanks,