Forum Discussion

RichieC7131's avatar
RichieC7131
Joining in
3 months ago
Solved

Virgin TVGO registered devices

Every time I use my laptop to try and watch the football it claim my device isn't registered. I have maxed out on the number of changes that can be made this month and every change I have made is to get the same laptop to be recognised. This is not a sustainable system. 

How can this be resolved now and it not be a repeatable situation? 

  • David_Bn's avatar
    David_Bn
    3 months ago

    Thanks for reaching out to us RichieC7131, and a very warm welcome to you!

    Sorry to hear of the issues you've being experiencing with the TV Go services when trying to watch the content on your laptop.

    If you're able to clear the cache on your browser this should allow you to be able to log into the TV Go services without the request of needing to register the laptop as a new device each time.

    Do however let us know if this doesn't work, or if you still need your registered TV Go devices to be reset.

    Thanks,

    David_Bn

15 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    3 months ago

    Thanks for reaching out to us RichieC7131, and a very warm welcome to you!

    Sorry to hear of the issues you've being experiencing with the TV Go services when trying to watch the content on your laptop.

    If you're able to clear the cache on your browser this should allow you to be able to log into the TV Go services without the request of needing to register the laptop as a new device each time.

    Do however let us know if this doesn't work, or if you still need your registered TV Go devices to be reset.

    Thanks,

    David_Bn

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        3 months ago

        Hi groymontgomery thanks for posting and welcome to our community.

        So that I can help with your request to reset your TV Go registered devices, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards 

        Lee_R

  • rjnexus's avatar
    rjnexus
    Just joined
    2 months ago

    Hello,  I too am having this problem. Can I also reset please?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 months ago

      Hi rjnexus 👋 thanks for joining this thread! Sorry to hear you are having similar issues with your TV Go registered devices. 

      I will send you a PM to confirm a few details and get them reset for you. You can find this in your Inbox 📩 in the top right corner of the page. 

      Thanks for your patience in the meantime! 🌞

      • Charlctte's avatar
        Charlctte
        Joining in
        2 months ago

        Hi, Im also having this problem- please can you reset my devices. Thank you!

  • owenjtucker's avatar
    owenjtucker
    Joining in
    2 months ago

    I have the same issue. I’ve tried deleting cookies and emptying cache and still have the same messages. Any ideas?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello owenjtucker,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV GO login at the moment.

      I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

  • tonyp192's avatar
    tonyp192
    Just browsing
    18 days ago

     I have had the same problem but virgin have told me that it will not work with a laptop.

  • Mirjan's avatar
    Mirjan
    Just joined
    15 days ago

    Hello, I am having the same problem, and clearing the cache didn’t help. I only use 2 devices but the app doesn’t seem to recognise them and I have to “replace” devices with themselves. I’ve now reached the maximum and can’t use the app. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      14 days ago

      Hi Mirjan 

      Thanks for posting and welcome to the community. Are you clearing cache/cookies everytime? 

      If so, leave the VM cookies :)

      I'll send you a PM now to help.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      13 days ago

      Thanks for joining me on PM, Mirjan and allowing us to help you with this :)

      Please pop back to the community should you ever need help.

  • bigguy283's avatar
    bigguy283
    Up to speed
    12 days ago

    hi all
    i found this to happen all the time to me , running firefox,chrome, SO i switched to microsoft Edge, and not had a single problem , with having to reregister , so i know its a problem with the TVgo via firefox ,chrome.