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RichieC7131's avatar
RichieC7131
Joining in
2 months ago
Solved

Virgin TVGO registered devices

Every time I use my laptop to try and watch the football it claim my device isn't registered. I have maxed out on the number of changes that can be made this month and every change I have made is to get the same laptop to be recognised. This is not a sustainable system. 

How can this be resolved now and it not be a repeatable situation? 

  • David_Bn's avatar
    David_Bn
    2 months ago

    Thanks for reaching out to us RichieC7131, and a very warm welcome to you!

    Sorry to hear of the issues you've being experiencing with the TV Go services when trying to watch the content on your laptop.

    If you're able to clear the cache on your browser this should allow you to be able to log into the TV Go services without the request of needing to register the laptop as a new device each time.

    Do however let us know if this doesn't work, or if you still need your registered TV Go devices to be reset.

    Thanks,

    David_Bn

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us RichieC7131, and a very warm welcome to you!

    Sorry to hear of the issues you've being experiencing with the TV Go services when trying to watch the content on your laptop.

    If you're able to clear the cache on your browser this should allow you to be able to log into the TV Go services without the request of needing to register the laptop as a new device each time.

    Do however let us know if this doesn't work, or if you still need your registered TV Go devices to be reset.

    Thanks,

    David_Bn

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        19 days ago

        Hi groymontgomery thanks for posting and welcome to our community.

        So that I can help with your request to reset your TV Go registered devices, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards 

        Lee_R