Forum Discussion

kgra's avatar
kgra
Joining in
2 years ago
Solved

TV Go Registered Devices

Hi

I am having a problem with TVGO device registration after updating to Win11. Each time I open TVGO using edge it registers as a new device. I also tried Mozilla and had the same issue and now I've used all my device changes. No cookies etc were deleted. Can anyone help with this?

  • Lee_R's avatar
    Lee_R
    2 years ago

    Hi kgra thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R 

5 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi kgra thanks for posting and welcome back to our community.

    Sorry to hear you're having issues with your TV Go. And sorry for any inconvenience this may be causing. So I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi kgra thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R 

  • kgra's avatar
    kgra
    Joining in
    2 years ago

    Thanks for your help. All working ok now.

  • Alasdair2's avatar
    Alasdair2
    Just joined
    20 days ago

    This should be straightforward but how/where do I find the list of my registered devices?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      18 days ago

      Hi Alasdair2,

      Thank you for your post and welcome to the community. 

      Access your TvGo app> Click the profile icon in the top left corner> Settings> Device Management. 

      For Sky Sports you would access your online account> Account Settings> Sky Device Settings

      ^Martin