Forum Discussion

Vincek's avatar
Vincek
Tuning in
3 years ago

virgins TV Go - Maximum Devices Reached

Maximum Devices Reached - 1 device says this everyday then locks out for a month!

access
devices
limit
Virgintvgo
  • Carley_S's avatar
    Carley_S
    3 years ago

    Hi Vincek, 

    Welcome back to the community. 

    Sorry to hear you're having issues with your registered devices on the TVGO app. 

    Customers with active TV packages, can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
    You will have to keep the cookies on your laptop/PC or MacBook or it will register as a new device every time and use up all of their available changes. More info on this can be found here.

    Please ensure that your cookies are enabled and saved for the site on your devices. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 years ago

    Hi Vincek, 

    Welcome back to the community. 

    Sorry to hear you're having issues with your registered devices on the TVGO app. 

    Customers with active TV packages, can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
    You will have to keep the cookies on your laptop/PC or MacBook or it will register as a new device every time and use up all of their available changes. More info on this can be found here.

    Please ensure that your cookies are enabled and saved for the site on your devices. 

    • Vincek's avatar
      Vincek
      Tuning in
      3 years ago

      Hi Carley

      Is it possible this can be reset to enable me to set it up as you have suggested?

      Thank you

      Vince

      • Paulina_Z's avatar
        Paulina_Z
        Forum Team (Retired)
        3 years ago

        Hi Vincek,

        Thank you for coming back to us. Sorry to hear that the suggestions my colleague suggested were unable to resolve your issue. 

        I'll be more than happy to help you reset your TVGo App devices. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

        Thank you.

    • juliebroom3's avatar
      juliebroom3
      Joining in
      2 years ago

      Hi. I’m having the same issue with one device. Please can you help. 

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Hi juliebroom3 

        Welcome to the community forums 

        Sorry to hear this is also happening to you. I can see that one of our agents from the forum team is already support you on this issue. If you have any question regarding this, please respond in your open private message and the agent will assist you from there. 

         

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

  • Andyeu's avatar
    Andyeu
    Joining in
    3 years ago

    I am also having the same problem - it shows I have 5 devices registered, but I have only used 3, and now I can't use any of them and have to wait until December.  I haven't cleared out my cookies, so I don't know what the problem is.  Can I get some help please?

    • Lee_R's avatar
      Lee_R
      Forum Team
      3 years ago

      Hi Andyeu, thanks for posting and welcome to our community.

      Sorry to hear you're having issues accessing our TV Go service.  And sorry to hear that the device management option on here, does not resolve the issue for you.  I would like to take a closer look for you.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

      Regards
      Lee_R

  • IWantMyMTV's avatar
    IWantMyMTV
    Tuning in
    12 months ago

    every single time on the same device this month, it's like something has changed with the software.

    Could someone help here please? 

    • Zach_R's avatar
      Zach_R
      Forum Team
      12 months ago

      Hi IWantMyMTV,

      Thank you for your post and welcome back to our community forums. We're here to help.


      I'm so sorry to hear you're having some trouble with your Virgin TV Go service. Would you mind expanding on what's happening exactly, along with how you're going about accessing it?

      Thanks,
       

  • IWantMyMTV's avatar
    IWantMyMTV
    Tuning in
    12 months ago

    as I said, every single time I login, it asks for a new device name, then hey presto, we're up to five and I can't login the next time on the same device.

    Last happened a couple of years ago and someone helpful in here managed to reset it for me.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      12 months ago

      Thanks for getting back to us IWantMyMTV,

      Many apologies for any issues faced, regarding your devices do you only have one registered?

      Are any other devices also facing the same problem?

      Regards,