Big5izz wrote:
Hello, I have received a message today stating that I have reached the maximum number of devices that can be registered on my account and unable to replace any until 01/06/24.
I have 2 PCs, phone and tablet. I have tried all browers, cleared the cache and tried the app.
Everyday one PC states it needs registered.
Can you please reset my devices so I can then register them again especially as 01/06/24 is 4 weeks away.
Thanks
Hi Big5izz
You shouldn't be clearing the cache as per /how-to-use-virgin-tv-go-app
To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.