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Th1s1sme's avatar
Th1s1sme
Joining in
2 years ago

Maximum Devices Reached

Similar to other posts regarding 'maximum devices reached', I am frustrated with the fact that I have two devices (out of 5) that are used for Virgin TV go streaming. I am locked out owing to My Computer (Lap top) is registered on 4 occasions. the other device is my wife's lap top.

This has been intermittent but on the last occasion (within the last week or so), I was able to delete other references to "My Computer - Edge"  which allowed me to stream Virgin Tv. This has happened again but I am unable to delete references to "My Computer - Edge". Is it because I deleted references to other devices and am now 'locked out'

 Can any one offer me any advice or answers please.

CB

 

 

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Th1s1sme,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have had this issue, can you confirm with this, you have been able to fully remove all devices via our website here? This should allow you to reset the entire list so that you can sign in on any "new" device.

    Joe

    • Th1s1sme's avatar
      Th1s1sme
      Joining in
      2 years ago

      Thank you Joe

      I cannot find how to fully remove all devices via the website.

      When I go on to 'My Devices', it says "Registered 5 of 5"  and "Available Changes (0/3)" but I am unable to see where to delete all the devices. I can see how to change each devices name but that is not helping.

      Many thanks

      Th1s1sme.

       

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 years ago

        In this case, to best help with this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
        Thanks,