Forum Discussion

frankgibb's avatar
frankgibb
Dialled in
2 years ago

TVGO maximum devices reached

I can see there are a few threads with a similar issue to mine but none of those have a resolution which is avaiable to everyone - they require private messages.

My problem is that I can't use TVGO on any of the registered devices. I have 3. Each of them says there are 5 devices already using the app.

But I only have THREE devices reqgistered. Where can I see the 5 devices that are using the app and log them out?

TV GO has worked without issues for years until today. Very odd.

12 Replies

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi frankgibb đź‘‹

    Thanks for posting, and welcome back to the Forums. 

    I'm sorry to hear you're experiencing some issues with your TV:GO service and its registered devices. TV:GO uses Cookies to identify your device, and whether it is registered, or not. If you have cleared your cache/cookies, or have used something such as Incognito/Private Mode, then your device will be identified as a new device on the app.

    If you're using a desktop PC, then applications such as an Antivirus or Cleaner can also cause these cookies to be deleted, and require them to be re-registered.

    I'm going to send you a private message, to assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

    Thanks,

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi frankgibb đź‘‹

    Thanks for your quick replies in our private message conversation. I'm glad we've been able to resolve this issue. If you do need anything else, please do not hesitate to make a thread in the relevant section and we'll be happy to help.

    Thanks,

  • frankgibb's avatar
    frankgibb
    Dialled in
    2 years ago

    For those reading this later - the issue was resolved by VM deleting all the registered devices. No concrete explanation as to why this was necessary, perhaps the update to the App a couple of weeks ago may have caused it.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      2 years ago

      Hey frankgibb Thanks for reaching out to us with an update. 👋🏼

      I'm glad this has been resolved for you although I understand the frustration about this.
      When a registered device is deleted it allows more room for devices to be added again.

      Sometimes a bug may occur where the devices need to be reset to get them working, however this only occurs on a small number of cases.
      Reach out to us for any other queries and we'll assist where we can.

      Kind regards,
      Ilyas.

  • frankgibb's avatar
    frankgibb
    Dialled in
    2 years ago

    This problem has re-occurred tonight. Strangely the same as last time when I wanted to watch the football on my iPad. Since the fix I’ve only used one device on the TVGO app. My iPad. But now it says I’ve hit the max again.

    Would be good if there was a way to see which devices are currently using the app.

    • frankgibb's avatar
      frankgibb
      Dialled in
      2 years ago

      And now it is working again thanks to the kind VM person who deleted all registered devices. 

      Although strangely I did NOT have to re register my iPad.

      Somehow I don’t think is the last time this will happen.

       

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us frankgibb and we're glad that your issues have now been resolved đź‘Ť

  • frankgibb's avatar
    frankgibb
    Dialled in
    2 years ago

    The advice and tips link takes my to the TVGO login. There is no advice or tips. However under Device Management it does show I have only 3 devices registered of which the iPad is one of them.