Tapo devices not connecting to Virgin router
Hi,
I have read a few posts from people asking similar questions but none seem to have a solution, and none seems not match my experience.
I have a couple of Tapo bulbs, two sockets and a camera. Until about 10 days ago they were all successfully working, having been set up about 12 months ago, or more.
Then about 10 days ago, I could no longer contact any of the devices using the Tapo app.
I made no changes to the environment between a working/not working configuration.
I have since tried deleting a couple of devices and reconnecting. Each refused to connect to the router. Each type of device has a slightly different procedure for reset and connection so I have paid particular attention to each step.
I have since tried using the devices I deleted from my Virgin router by connecting to a friends Sky router. All connected successfully. So the devices are not a problem. Nor is my Tapo account or the phone hosting the app.
- Yes, I have to disable 'Mobile data' on my phone
- Yes, I have tried a different device (tablet) to perform the setup.
- Yes, I have read the f manual.
- Yes I have tried rebooting the router
- Yes, I am using the correct password
- Yes, I have been through the setup process a number of times.
- Yes, the router seems to behave normally in all other respects.
Yes, I have to admit I have Hub 2. I saw no reason to change (if ain't bust...). Indeed another correspondent on this forum went down the upgrade route but it didn't solve their problem.
One suggestion in the Tapo documentation is "are the devices on a blocked list". My examination of the router says no. As stated I haven't made any changes.
I'm thinking that maybe the Virgin router has been
- remotely updated without my knowledge (does this happen?),
- is work being carried out to deliberately degrade 'obsolete' routers?
- hacked in a way I cannot detect?
- router has developed a very specific fault
Anyone had similar problem and found a solution?
TIA
Using a free Wi-Fi analyser app check if the Hub 2 still broadcasting the expected SSIDs on both 2.4GHz and 5GHz Wi-Fi bands.