"Something has gone wrong on our side"
I recently joined virgin broadband and when i went "manage my settings" primarily turn parental control off its comes up with the following, no matter what app i try or if i try on my phone or PC. For note the WIFI was installed on the 17/11/25 At first i thought it was just a one night thing but nearly a week later with no service outages i dont understand ( wifi is working fantastically well in term of speeds)Can't access settings or My Virgin Media.
So firstly, I have tried to get this sorted over the phone and it got escalated to the backend engineers. They called me once and said the problem has been solved, it has not been solved. Since the 6th of November (When I had VM broadband installed at my property), I have not been able to access the settings or properly log into my account. It presents me with this message on google chrome: """ Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. """ And this message on the IOS app: "Oops, looks like something's gone wrong on our side. Please try again" And inspecting the element on both Edge and Google chrome I can see that it sent out a GET and got a error code 400 bad request. I have tried clearing my cookies and logging on however that also hasn't worked. I have a little more control in general on the My VM IOS app than on PC, as I can at least see the "Your package" tab and the service status. Everything breaks when I go into Settings--> Broadband--> Manage Virgin Media Settings. That's when it gives me the error message beginning with "oops". Any help would be appreciated although I feel this is a deeply technical bug on Virgin Media's side as opposed to the client side.Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksUnable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.New account not showing on MyVirginMedia app
So I moved house recently and got a new Virgin Media contract. However, it’s also come with a new account number. In the VirginMedia app the only address on the account is my old one and it says my account is closed. How do I update the app to show my new address and new account/contract?
