How very dare you……
Having signed up for broadband a couple of weeks ago, I was told by the salesman and my “welcome” email (which also contained contract info and came to the email address I asked to be registered and used for official communications) that I needed to sign up for “My Virgin Media” so that I could track the progress of my order. Having tried this 5 times (with the well used and talked about muchly on here, excuse, regarding my email not matching one on some other VM account) until I was barred until the following day, I battled the inevitable bot to eventually chat to someone who told me it would probably take 48 hours before the system recognised me. I tried again a couple of days later, and same problem occurred so decided to look on this forum. There were numerous other people having the same or very similar issue venting their displeasure and getting various responses regarding new app, O2 merger, IT problems that were being looked into etc.. I posted and got a reply saying it would likely not be resolved until my service actually went live. Fair enough I thought, I’ll live with that, thinking it wasn’t my fault after all even though I feel it must be (sorry, just the way my brain works). A couple of days later I received an email asking why I hadn’t marked my post as “resolved”. This upset me as I couldn’t work out how I could do that until my service went live and I was then actually able to satisfactorily achieve the aim I set out to accomplish. Again, I’ve failed, another mental setback. Still I manage to carry on knowing live date is drawing near. Only 4 days to go and I get an email questioning why I haven’t set up my account and listing all the benefits it will bring me, it tells me my account number, my area code and comes to my favourite email address and has my first name at the beginning. So I try again and guess what? Same problem, mismatched email address with some account I don’t even know about. I think I’ve just about had enough of all this malarkey and the negative effect on my mental health. I don’t even know why I need it surely I just get internet access and pay for it and count down the 24 months till I can go elsewhere. Rant over, off to see my therapist now :-)Unable to log in to my virgin media account. When linking to O2 it says email dosn't match.
Hello, I am a new customer and I am unable to log in to my virgin media account. When I click sign in it says : ''Sorry, you can't access this page''. Then it tells me to link my virgin media account to my o2 account, then it tells me that they have found my account but the email adress dosn't match. Please help.Unable to link virgin media account to virgin media O2 ID account - Need to change engineer visit!
I've had a text saying an engineer is coming on the 23/07/25 which I can't be there for as my tenancy doesn't start until the 1st (Hence why I initially asked for 02/08/25). I tried logging in to change the date and was prompted to link my Virgin Media account and Virgin Media O2 ID. When I try I get an error saying: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” Additionally, if I try "I forgot my email", on Virgin Media I get the message: "The email address on your Virgin Media O2 online account is: [object Object]. Use this email address to sign in to your account." I need this sorted ASAP as I can't cancel the engineering visit without it! I've called but the useless robot interface keeps hanging up on me and not understanding what I need!Unable to see new account in app after moving house
Hi, I moved house 4 weeks ago, my account is still showing my old account (closed) and i cannot see my new account, can someone please help, I tried to register new account under a different email address however I get an error message "oops something went wrong", thanksAccount no and area code details for new joined account.
Hi, i just recently joined Virgin media fibre. While sighing up, i accidentally put wrong email id. My device is received and activated but i dont know my account no. and area code. I tried calling customer care but they are of little help They corrected my email if but couldn't provide me with the details i need to register my device. VM community, Please suggest me what to do.Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.New account not showing on MyVirginMedia app
So I moved house recently and got a new Virgin Media contract. However, it’s also come with a new account number. In the VirginMedia app the only address on the account is my old one and it says my account is closed. How do I update the app to show my new address and new account/contract?Fraudulent Account
Hi I have a fraudulent account on my name on my credit file with Virgin Telecom opened on 30th October 2024 which is reflecting on my credit file with 2 missed payments. This account is set up without my information or my concent. The account is opened on 30th October 2024 on My name on my previous address which I have not lived at that address since 2018. I have been informed by the people living at that address that there is Parcel which i believe is a Broadband Router with my Name delivered to the property mentioned above which was my previous address 6 years ago. I have rang virgin Telecom care line numerous times in last 4 weeks and made you aware that this is fraudulent account set up on my name and it needs to be closed down. Because it's affecting my Credit File. The account is showing on my credit report with missed payment and defaults. PLEASE CLOSE THIS ACCOUNT ASAP AND PLEASE NOTIFY THE CREDIT REFERENCE AGENCIES TO REMOVE THE INFORMATION FROM MY CREDIT FILE. THIS IS FRAUDULENT ACCOUNT AND I HAVE NEVER SIGNED UP FOR THIS. I have been given email by Virgin Care And Fraud Team. They have asked me to email my ID with current address. So they can close this account. They have told me it's already been flagged as fraudulent account but I need to email and send this information. I have sent the email as well but no reply. Call centre have no clue they just telling me same thing we will call you back I have been waiting 6 weeks. This is pure fraud and virgin is not taking any actionNew account after completing a gone away form
I have recently submitted a gone away form where I was told that they are going to try and contact the old account owner at my property to see if they will close the account down. I have since had no confirmation that they have done this except an email to myself saying they have sent out a returns package to return the router and virgin tv box etc. Does this mean I am able to go ahead and begin setting up a new account with VM or not? Also would it be possible to use the setup already installed at the house on the new account or would they have to have me return it and re-install once I have joined?Can new account be set up where I live now, when I move, without disconnect/reconnect of line
Hi In the next few weeks I'll be moving to a part of the country where Virgin Media broadband is not available, so I will unfortunately have to end my cancel my connect. My connection is currently at my mother's place, where I've been staying while waiting for my house purchase to complete. As she is unhappy with her current broadband provider (NowTV), she has cancelled her contract with them and is looking for an alternative to sign up with and I'm wondering if it is possible for her to start a new contract with VM, to start the day that mine ends, so without a disconnection/reconnect period, or at least with minimal downtime if that is required. I'm currently out of contract with VM, as I knew at the time for renewal that I'd be moving in a few months, so there was no point in signing up to a contract only to break out of it a few months later. Does anyone know if it is possible to seamlessly switch between customer at the same address and additionally, if this is possible, will I need to return my VM Hub and my mother to recieve a new one, or can the same unit be used by a new customer. I understand that this would be an unusual arrangemment, so might not be accomodated by VM, but thought it worth asking if it could be.