Forum Discussion

sapnananak's avatar
sapnananak
Joining in
14 days ago

Fraudulent Account

Hi 

I have a fraudulent account on my name on my credit file with Virgin Telecom opened on 30th October 2024 which is reflecting on my credit file with 2 missed payments. This account is set up without my information or my concent. The account is opened on 30th October 2024 on My name on my previous address which

I have not lived at that address since 2018. I have been informed by the people living at that address that there is Parcel which i believe is a Broadband Router with my Name delivered to the property mentioned above which was my previous address 6 years ago.

 

I have rang virgin Telecom care line numerous times in last 4 weeks and made you aware that this is fraudulent account set up on my name and it needs to be closed down. Because it's affecting my Credit File. The account is showing on my credit report with missed payment and defaults.

 

PLEASE CLOSE THIS ACCOUNT ASAP AND PLEASE NOTIFY THE CREDIT REFERENCE AGENCIES TO REMOVE THE INFORMATION FROM MY CREDIT FILE. THIS IS FRAUDULENT ACCOUNT AND I HAVE NEVER SIGNED UP FOR THIS.

 

I have been given  email by Virgin Care And Fraud Team. They have asked me to email my ID with current address. So they can close this account. They have told me it's already been flagged as fraudulent account but I need to email and send this information. I have sent the email as well but no reply.

Call centre have no clue they just telling me same thing we will call you back I have been waiting 6 weeks. This is pure fraud and virgin is not taking any action

 

 

 

account
broadband hub
fraud
Fraud team
new account
VIRGIN
  • Buffer6's avatar
    Buffer6
    Legend
    14 days ago

    I'm really sorry to hear about the trouble you're having with this fraudulent account. It sounds incredibly frustrating to deal with.

    Here's what you might consider doing next:

    1. Document Everything: Keep a detailed record of all your communications with Virgin Telecom, including dates, times, and the names of the representatives you spoke with.
    2. Formal Complaint: You can file a formal complaint with Virgin Telecom's customer service department if you haven't already. Sometimes, escalating the issue can speed up the resolution process.
    3. Contact Credit Bureaus: Reach out to the credit reference agencies (like Experian, Equifax, and TransUnion) directly. Explain the situation and ask them to place a fraud alert on your credit file and remove the erroneous information.
    4. Seek External Help: If Virgin Telecom continues to be unresponsive, you can seek help from external bodies such as the Communication Ombudsman or a consumer rights organization in the UK. They might be able to intervene on your behalf.
    5. Legal Advice: Consider seeking legal advice if the situation doesn't improve. A solicitor can provide guidance on your rights and potentially help you resolve the issue.

    Remember, you're not alone in this, and there are channels you can explore to get this resolved. Keep pushing forward, and don't let this discourage you.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    12 days ago

    Hello sapnananak.

    Thanks for your post and welcome to our community.

    We're sorry to hear about the fraudulent account that's been set up in your name.

    What we would like to do is see what help we can give from here.

    We will need some details from you. This needs to be done over a private message.

    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L