Fraudulent Account
Hi I have a fraudulent account on my name on my credit file with Virgin Telecom opened on 30th October 2024 which is reflecting on my credit file with 2 missed payments. This account is set up without my information or my concent. The account is opened on 30th October 2024 on My name on my previous address which I have not lived at that address since 2018. I have been informed by the people living at that address that there is Parcel which i believe is a Broadband Router with my Name delivered to the property mentioned above which was my previous address 6 years ago. I have rang virgin Telecom care line numerous times in last 4 weeks and made you aware that this is fraudulent account set up on my name and it needs to be closed down. Because it's affecting my Credit File. The account is showing on my credit report with missed payment and defaults. PLEASE CLOSE THIS ACCOUNT ASAP AND PLEASE NOTIFY THE CREDIT REFERENCE AGENCIES TO REMOVE THE INFORMATION FROM MY CREDIT FILE. THIS IS FRAUDULENT ACCOUNT AND I HAVE NEVER SIGNED UP FOR THIS. I have been given email by Virgin Care And Fraud Team. They have asked me to email my ID with current address. So they can close this account. They have told me it's already been flagged as fraudulent account but I need to email and send this information. I have sent the email as well but no reply. Call centre have no clue they just telling me same thing we will call you back I have been waiting 6 weeks. This is pure fraud and virgin is not taking any actionCreating a new account
Created a new account for broadband on the 27/01 ready to move back in to my property on the 31/01. I received an email stating my new box was on the way and would be here 03/02. No box received on 03/02 so rang up- was told it was never processed due to a customer still having an active account on this line (my previous tenant who moved out). 1, why was I not told days ago so I could have sorted BT for my other half to start working from home Monday? 2, My old tenant has told me she has moved her addresses on her account to her new home and has spoke to virgin twice. Why is my time and life being wasted by Virgin Broadband?!