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Tomsmeeton's avatar
Tomsmeeton
Joining in
5 months ago
Solved

Blueyonder email fault

We haven’t been signed up to virgin media for over 10 years but have always had access to our blueyonder email accounts which have worked perfectly.

Today I’ve been getting an error message saying server not responding.

 

when I go into my account it asks me to log in with my password to the imap4.blueyonder.co.uk and then just fails to connect. Is there anything I’m missing? 

  • goslow's avatar
    goslow
    5 months ago

    If you are no longer a customer of VM broadband, VM may have started a process to delete your Blueyonder mailbox. VM has recently been clearing out mailboxes which are no longer linked to an active VM broadband account. Some users have had a 30 day notice of deletion but some mailboxes have been deleted with no notice.

    A VM forum team person should reply here, usually within a few days to advise.

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  • goslow's avatar
    goslow
    Alessandro Volta
    5 months ago

    If you are no longer a customer of VM broadband, VM may have started a process to delete your Blueyonder mailbox. VM has recently been clearing out mailboxes which are no longer linked to an active VM broadband account. Some users have had a 30 day notice of deletion but some mailboxes have been deleted with no notice.

    A VM forum team person should reply here, usually within a few days to advise.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Tomsmeeton thanks for your post here although we're sorry to hear of your concerns raised here.

    It would seem that due to the length of time that has passed since you were a customer (it can be up to 90 days after disconnection), that the email address will have been disconnected and therefore is no longer available.

    Despite this, I'll send you a PM to see if we can help but for a former customer, our tools are much more limited in how we can help just so you know.

    Please respond directly when you can.

  • Ghazala1's avatar
    Ghazala1
    Joining in
    25 days ago

    Hi I have the same problem but need access to my email for some important emails for evidence for a legal case. I’m desperate please help 

    thank you 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      23 days ago

      Hello Ghazala1

       

      Sorry to hear of the email access issues experienced, we appreciate you raising this via the forums and welcome to the community.

       

      As in the reply to the original poster, access to email accounts can be cancelled if active services are no longer in place. This can take up to 90 days or sometimes longer, are you still an active Virgin Media customer with services?

      • Ghazala1's avatar
        Ghazala1
        Joining in
        22 days ago

        No I’m not unfortunately that’s why I’m having this problem :( really desperate now. Any help will be most appreciated