Blueyonder emails no longer working
Ok, what's changed guys and what are we expected to do to resolve it or are you rolling back your change since its broken everything ?
I have multiple email accounts (@blueyonder.co.uk) and they are all no longer working, not only that but i can't log onto your portal. My entire life uses these email addresses and is going to be a major, if possible at all, task to get myself sorted out with other email accounts, really not viable at all. I have been with you guys since telewest, so a very very long time.
Can somebody get back to me asap please with a fix, explanation of this change and also why i wasn't even aware of something so drastic it warrantied a letter in advance.
Guess i will be sitting pressing F5 since i ain't gonna get an email notification of a reply am i.....
I get this message when i try to log onto your email service via a web browser, the one thats linked from www.virginmedia.com/myvmo2/home
Your Virgin Media Mail account is currently unavailable
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
For more information on how to unlock your Virgin Media Mail account, head to our help page on managing your Virgin Media O2 ID.
SO after a bit of digging i came across this
https://www.virginmediao2.co.uk/help/identity
What do i do if my Virgin Media email account has been locked.
If we’ve locked your account, it usually means that there’s been a security risk, or you’ve tried to sign in too many times with the wrong sign in credentials.
First, review your Virgin Media O2 sign in details. If you have a password to access your Virgin Media O2 ID, you should consider changing it for security. You should also review any of the authentication methods, like passkeys. You can change these by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings and then Security settings.
Next you’ll need to generate a new email app password. You’ll use this specific password when signing in to your email using third party apps, like Outlook or Gmail, to keep things safe and secure.
- Sign in with your Virgin Media O2 ID
- Go to Account settings, and then ID settings
- Tap Manage your products
- Head to the Virgin Media account section and tap Manage email app password
- Tap Get new password and follow the on-screen instructions - a new secure password will be generated for you
- Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password
Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your Virgin Media O2 ID password, if you have one.
Finally, now that you’ve managed your security settings and reset your app password, make sure your emails aren’t being forwarded without your knowledge.
- Go to Virgin Media Mail
- Sign in with your Virgin Media O2 ID
- Tap on Menu (top right), and then Settings
- Expand the Email option
- Select Auto Forward
This will show any email addresses set to receive forwarded emails from your Virgin Media mailbox. If it shows one you don’t recognise, select and delete the forwarding rule.
Virgin Media takes your security very seriously. That’s why we always want our customers to know what’s happening as soon as an issue is detected. It’s our policy to proactively advise customers of external security threats which may affect them in the ever-changing digital world.
For more help and support, see our Compromised Mailbox Alert.
----------------------------------------------------------------------------------------------------------------
I reset my password (generate a new email app password) and then used that new passphrase as the password change to in my email client. Suddenly all my emails arrive.
Now whatever Virgin have been doing has caused this issue, poor that they won't admit to any changes, if fact how was i supposed to be informed you were doing anything, got no comms on this at all, poor show guys.
