Forum Discussion

Roger_Gooner's avatar
Roger_Gooner
Alessandro Volta
13 days ago

Can't get VM to switch me to VoIP

On 26 August 2024 I got an email from VM on the switchover which said this:

Ready to switch over now?
However, if you’d like to do your switchover now, please contact us on 0345 454 1111

I didn't do anything for a while but contacted VM by WhatsApp on 24 June and an agent said: "Roger, I have escalated the switching to the standard VolP to our relevant team which they will reach our within 24 hours for teh confirmation for the same. And in case you don't get confirmation, then I would request you to reach us out and we will take teh required action for you."

Nothing happened so I contacted again on 19 July and was told: "I apologize for the inconvenience caused Roger, I will take this as my responsibility and make sure everything is taken care".

Still nothing happened and as it happened my phone died today (no dial tone), called to report it and asked to get the migration done in preference to fixing landline, was transferred three times but nobody could process this. I've lost the will to call VM again. How anyone gets migrated onto VoIP is beyond me.

voip

4 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    13 days ago

    Thanks for reaching out to us Roger_Gooner, and sorry to hear of the landline services currently not offering a dial tone.

    Have our team been able to book in any kind of fault engineer at all?

    This should suffice in migrating over the services for you, without needing to specifically requesting this process is completed.

    Thanks,

    David_Bn

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    13 days ago

    I wouldn't be in a rush to switch to voip. Copper wire will still work if your bb/or hub stop working. An independent lifeline.  If your existing service has stopped working   get VM to fix it , they are contractually obliged.  

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    13 days ago

    A tech has been booked for next week, so let's see what happens. If he can get me migrated to VoIP then good, but it shouldn't be necessary to do it this way.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      12 days ago

      Hi Roger_Gooner, thank you for your response.

      Please let us know how the engineer visit goes.

      Regards,
      Daniel