Can't get VM to switch me to VoIP
On 26 August 2024 I got an email from VM on the switchover which said this:
Ready to switch over now?
However, if you’d like to do your switchover now, please contact us on 0345 454 1111
I didn't do anything for a while but contacted VM by WhatsApp on 24 June and an agent said: "Roger, I have escalated the switching to the standard VolP to our relevant team which they will reach our within 24 hours for teh confirmation for the same. And in case you don't get confirmation, then I would request you to reach us out and we will take teh required action for you."
Nothing happened so I contacted again on 19 July and was told: "I apologize for the inconvenience caused Roger, I will take this as my responsibility and make sure everything is taken care".
Still nothing happened and as it happened my phone died today (no dial tone), called to report it and asked to get the migration done in preference to fixing landline, was transferred three times but nobody could process this. I've lost the will to call VM again. How anyone gets migrated onto VoIP is beyond me.