Can't get VM to switch me to VoIP

Thanks for reaching out to us Roger_Gooner, and sorry to hear of the landline services currently not offering a dial tone.

Have our team been able to book in any kind of fault engineer at all?

This should suffice in migrating over the services for you, without needing to specifically requesting this process is completed.

Thanks,

David_Bn

I wouldn't be in a rush to switch to voip. Copper wire will still work if your bb/or hub stop working. An independent lifeline.  If your existing service has stopped working   get VM to fix it , they are contractually obliged.  

A tech has been booked for next week, so let's see what happens. If he can get me migrated to VoIP then good, but it shouldn't be necessary to do it this way.

I'm belatedly giving an update. The tech did the job, brought the RJ11 to BT adapter to connect my phone line to the hub's TEL 1 port and made a phone call. I didn't ask what it was about but I'm aware that the process involved assigning my phone number to the hub’s VoIP port by using its unique MAC address and pushing the SIP configuration to the hub.

Whilst waiting for this to be done I explained that I'd recently had another tech who had fitted an HDU to resolve high upstream power levels and a lot of T3 timeouts, but this hadn't worked. So, he took out the HDU and replaced it with a 2-way splitter, fitted an isolator cable as - yikes - I'd never had an isolator (not sure why it seemed hard to install a wall socket with built-in isolator, so some messy cabling left behind) and went to the cabinet and replaced the corroded F connector. I still have high upstream power levels and a lot of T3 timeouts but I'm glad I've a new splitter and F connector and that the HDU has gone because pretty much everything fails if it fails.

Back to the phone: after a couple of tests it worked well, so no complaints there. The tech didn't remove the redundant phone socket and wires, and I believe this is standard practice unless the homeowner creates a fuss.