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dauphine's avatar
dauphine
Joining in
2 years ago
Solved

Cheap Voip

Hi, My VM contract is up for renewal in August and I wondered if there were any barriers to stop me going for a true VOIP solution for my home phone?  Will VM be awkward about releasing my number to the new provider?

I'm sure someone must have done this as VM charge 24p/Min out of bundle or £3 for 100 mins.

Interesting that the "landline" charge for the copper wire connection still stands, even though the wires are no longer used and the old PSTN switching is no longer being maintained

  • Client62's avatar
    Client62
    2 years ago

    1. VM will port the number to a VOIP provider but expect them to drag their feet for months.

    2 VM will not drop the monthly price by removing the telephone from your bundle, they will promptly allocate another telephone number o ensure they can continue charging.

    For these reasons we did not transfer or two BT lines to VM, they went to Sipgate in 2017.

    Remember to port a phone number it must remain in service constantly or the number port to the VOIP provider will fail and the number will be lost.

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    1. VM will port the number to a VOIP provider but expect them to drag their feet for months.

    2 VM will not drop the monthly price by removing the telephone from your bundle, they will promptly allocate another telephone number o ensure they can continue charging.

    For these reasons we did not transfer or two BT lines to VM, they went to Sipgate in 2017.

    Remember to port a phone number it must remain in service constantly or the number port to the VOIP provider will fail and the number will be lost.

    • dauphine's avatar
      dauphine
      Joining in
      2 years ago

      Thanks for your reply. I was planning to get a voip contract (£6 month) and get the assigned number. Then when my VM contract ends go for the port of the number to the voip.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago
    dauphine wrote:
    Interesting that the "landline" charge for the copper wire connection still stands, even though the wires are no longer used and the old PSTN switching is no longer being maintained

    Wrong! All that has happened so far is the replacement of the cooper wire between your house & the local optical node, from where the calls have always been sent digitally back to the PSTN exchange over fibre. That link is now direct from your hub to the same exchange. The true VoIP switchover will happen in a couple of years time.

    • dauphine's avatar
      dauphine
      Joining in
      2 years ago

      Apologies for my ignorance, Thats presumably why VM are not reducing the line rental charge for bringing in the digital phone service. I note you have vonage, does this connect to the router without port forwarding  - why did you not go for true Voip at this stage and save some money. This was the basis of my question , do VM prevent you from ditching their phone (other than by pricing?) or blocking the connection

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi dauphine, thank you for your posts 😀

        We're sorry to hear you're thinking of moving your landline service to another provider 😔

        In order to discuss this further, we'd suggest contacting our retentions team on 0345 454 1111 (Option one, then four, then two), or 150 from a Virgin Media landline or Virgin Mobile.

        Thank you for your responses Client62 and nodrogd 👍

        Regards,
        Daniel