Forum Discussion

Spoons72's avatar
Spoons72
Tuning in
22 days ago
Solved

No dial tone, crackling noises on landline

My landline stopped working yesterday, it just crackles and has no dial tone. 

I've tried 2 different handsets in all sockets and they are all the same. 

I've tried using the test socket in the main wall mounted box and it's the same. 

I've checked in my hub 4 router and telephony hasn't been enabled (I've had no notification that it has been but thought I'd check that after reading other threads).

What's the best way to contact support, I thought I'd previously done it via WhatsApp but I can't find that option.

  • Matthew_ML's avatar
    Matthew_ML
    22 days ago

    Hey Sppons72, thank you for reaching out and we are are sorry to hear about your phone line issue.

    We will send you a Dm to look into this now.

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    22 days ago

    Hey Sppons72, thank you for reaching out and we are are sorry to hear about your phone line issue.

    We will send you a Dm to look into this now.

  • Piperbob259's avatar
    Piperbob259
    Just joined
    17 days ago

    Hi, we have a similar problem.  We think it started when our 1yr old grandson was pressing all the buttons. Could be a coincidence.

    We have checked all connections (all good). We have no dial tone so cannot phone out but we can see a call coming in and who it is calling on all 3 handsets but cannot answer the call.

    This issue is with BT  3 set handsets . Tried resetting, do not disturb is off and all fully charged etc. Just very quiet white noise in background.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)
      17 days ago

      Hi Piperbob259 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

      We're sorry to hear you're having a similar problem 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel

    • Spoons72's avatar
      Spoons72
      Tuning in
      14 days ago

      Hopefully you get it sorted. We had an engineer visit and he migrated the phone line via the router which solved the problem. It does mean that our extension sockets are all now redundant.