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B79T-d's avatar
B79T-d
Joining in
22 days ago
Solved

Crackles on landline after it was down on Sunday

My  landline went down on Sunday. It is back this morning-(Monday). There is crackling on the line which we have never had before. We live in the PE2 postcode. All the rest of our services work (Net and Tv )

Any thoughts? The crackle is a bit of a pain . Our landline phone works ok and indeed i have a brand new landline which i plugged in and get the same crackle.

How do i get rid of the crackle please. Virgin test packages show no system issues

 

 

 

  • John_GS's avatar
    John_GS
    18 days ago

    Hi B79T-d

    Thanks for joining me on PM and allowing me to help sort this.

    Just to update the thread, this was solved via an engineer visit.

    Please pop back to the community should you ever need further help.

6 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hi B79T-d 
    Thanks for posting and welcome to the community. Sorry to hear of the Phone issues but thanks for letting us know what you've already tried as well :). Can I ask, are you plugged into the main master socket or an extension?
    Also how many pieces of equipment have you got plugged in (if any) to the Phone? This can be things like other phones, faxes etc. Is it more or less than 3?

    Keep us posted :)

  • B79T-d's avatar
    B79T-d
    Joining in
    22 days ago

    Hi John, 

    Thanks for your response. Answers are as follows:

    1/Plugged into main master socket ( i.e the socket where it comes into the home)

    2/ Only 1 phone is plugged into the socket. I keep it simple as far as I can

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      22 days ago

      Thanks for coming back to the thread :)

      I'll send you a PM now as you'll need an engineer visit.

      Best wishes.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      18 days ago

      Hi B79T-d

      Thanks for joining me on PM and allowing me to help sort this.

      Just to update the thread, this was solved via an engineer visit.

      Please pop back to the community should you ever need further help.

  • B79T-d's avatar
    B79T-d
    Joining in
    14 days ago

    Thanks but had to ask AI to help me find the button to do it. Honestly

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      14 days ago

      Hey B79T-d, thank you for reaching out with an update.

      Just to confirm is everything now okay for you?