Our landline has been completely dead for a few days now (my mum originally said not to report it, as the lack of cold calls was a nice change, but she's 96, so I'd rather it was on). I've checked each handset individually and they're fine. When I ring Virgin I just get a computerized 'check' which never gives a result, just cuts me off. I can't find any way to report the fault.
Hi LCSmith 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Have you tried following all the advice provided in this article here?
Please pop back to us at your earliest convenience and we can take things from there.
Regards,
Daniel
Like I said, I've checked the phones. They're plugged directly into the wall and completely dead.
Hi LCSmith, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Well, still no landline - and no-one has been in touch about it either.
