Forum Discussion

deans6571's avatar
deans6571
Wise owl
3 days ago

Fault Ref: F012026195

Please can a VM member of staff on here explain why the ‘fix’ date of this issue keeps changing from today 10th October (engineer on site) to 15th October (engineer is on his way) MULTIPLE TIMES A DAY? 

Its ridiculous. 

Since the day I signed up for texts alerts for this issue, I have so far received 32 (YES - THIRTY TWO) text messages with ‘fix’ dates swapping BACK AND FORTH between 8th October, 10th October and 15th October. 

What the heck is going on here?? 

I don’t really post on the forums anymore but it seems the times I DO make an appearance, it’s to complain about VM’s dodgy service.  I’m so glad I’m out of contract…..,

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi deans6571,

    We're sorry to hear the estimated fix date is changing.

    The fix dates can change, however they shouldn't go back.

    We apologise if this is happening and we'll feed this back. 

    The ticket number has been updated today. Our engineers are working to fix this as quickly as possible. 

    We apologise for any inconvenience caused whilst we work to resolve this.