My landline stop working

Question

On Wednesday I had someone&nbsp; out as l couldn't use phone as it was crackling so much&nbsp; so he put the phone though the router upstairs l got phone downstairs&nbsp; this morning the phones have gone off no connection&nbsp;

David_Bn · Answer

Thanks for reaching out to us kendal2010, and welcome back to out Community Forums!
Sorry to hear of the issues being experienced on our landline services.
Have you checked our Service Status Checker&nbsp;or&nbsp;called our Service Status Line 0800 561 0061 for an update on any outages we may be experiencing?
In terms of the new landline set up, have any diagnostics been ran on the router to see if this allows access to the landline services for you?
Thanks,
David_Bn

kendal2010 · Answer

Hi&nbsp; I done a service status checker&nbsp; it says there a problem with the broadband and box&nbsp; &nbsp;the phone line is&nbsp; good&nbsp; no been no ran on the router.&nbsp; I reset the router&nbsp; the phone lines are dead&nbsp;

Robert_P · Answer

We've had a look and can't see anything with the landline itself, can you try rebooting the Hub for us please?

kendal2010 · Answer

Hi&nbsp; l reboot it earlier the phones are the same&nbsp;&nbsp;

Robert_P · Answer

Ok, thank you for confirming. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

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My landline stop working

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