Dear Virgin Media,It was disappointing to read your recent email that support for the BBC iPlayer is ending in July on your Tivo service. There is a query I would like to ask you regarding this, please can you message me as soon as possible so I can send you a private message?Thanks

Hi Anonymous, thank you for your posts.In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.Regards,Daniel

BBC iPlayer to stop working soon | Virgin Media Community

36 Replies

japitts
Very Insightful Person
2 months ago
What's the question you have? Just post your query as a reply to this forum thread.
If the forum team need to exchange any personal details via PM, they will do so.
Anonymous
2 months ago
Thanks for your message japitts. I would appreciate messaging a member of the forum team regarding this matter, I hope to receive a message from them soon.
- japitts
  Very Insightful Person
  2 months ago
  The forum team will almost certainly want to know details of your query first.
  In all the years I've been on this forum, I've never known them PM a user to ask what query they had. You would know this from your thread a year back - Query | Virgin Media Community - 5544682
Client62
Alessandro Volta
2 months ago
Usually it is the app provider (in this case the BBC) that pulls support for a given platform.

Over the years the BBC have withdrawn their iPlayer from hundreds of models of TVs & BluRay players and now from a VM STB too

Consider an Amazon Fire TV Stick.
DancinDiva
Up to speed
2 months ago
Actually I haven't received any email to say that support for the BBC iPlayer is ending in July. (Maybe that is the same problem as I am also missing emails from O2 bill payment notifications so I had to change my address for O2 to a gmail account instead of the previous ntlworld account so Inow might have to changed my Virgin Media account email address to the gmail one as well)
However, I digress - I have noticed for a while that BBC iplayer doesn't work on my TV/Tivo 360 either from previous recordings of programmes or going through Catch Up. In both cases, clicking on BBC iplayer doesn't give another screen.
It is rather annoying because if I want to watch anything on BBC iplayer I then have to do it on my laptop.
Any ideas?
- japitts
  Very Insightful Person
  2 months ago
  I have noticed for a while that BBC iplayer doesn't work on my TV/Tivo 360
  This thread is specifically regarding iPlayer support on the legacy-TiVo box.
  You will either have a V6 running TiVo-firmware, or a TV360 running Horizon-firmware - there's no such thing as a TiVo360.
  In either case, those boxes are much newer and there is no risk of iPlayer stopping working on them. I would suggest you start a new thread (rather than adding "me too" to someone else's unrelated one) explaining your issues...
Roger_Gooner
Alessandro Volta
2 months ago
BBC iPlayer most certainly works and will not be pulled from the 360. If yours doesn't work there is probably a problem with your box or network connection.
Anonymous
2 months ago
Disappointing to have not received any message from a Virgin Media colleague to my query over the last few days. I would be grateful if a Virgin Media colleague could message me as soon as possible as there is an important personal technical issue I need to discuss with you regarding this.
Thanks
- cje85
  Wise owl
  2 months ago
  That's not how the forum works. You post your question or problem here and the staff will only message you privately if they need to confirm any personal account details. Perhaps you could post your query to get the ball rolling.
- japitts
  Very Insightful Person
  2 months ago
  Disappointing to have not received any message from a Virgin Media colleague to my query
  You've not actually posted a query yet.
Client62
Alessandro Volta
2 months ago
Summus temporis dilapidator
Anonymous
2 months ago
As posted, my query concerns a question and problem regarding support for BBC iPlayer ending on Virgin Media's Tivo service soon. My question/problem concerns my personal account details, which is why I am kindly requesting for Virgin Media to message me as their customer. Are any Virgin Media colleagues willing to help?
- cje85
  Wise owl
  2 months ago
  Post your question here (without your personal details) and they will then private message you to get any account details that are required to answer your query. But i'm not sure exactly what personal details are needed to answer a question about iPlayer support on old TiVo boxes.
Anonymous
2 months ago
Personal details are needed to answer my query regarding support for BBC iPlayer ending on Virgin Media's Tivo service soon. I've posted here to reach out to Virgin Media for help and support with this. I would be grateful to receive a message of help and support from a Virgin Media Forum Team member soon.
- cje85
  Wise owl
  2 months ago
  Post your question here (without your personal details) and the forum team will then private message you to get any account details that are required to answer your query.
- Carley_S
  Forum Team
  2 months ago
  Hi Anonymous
  
  Welcome back to the Community Forums.
  
  Sorry to hear of your concerns with the removal of BBC iPlayer. This will only affect TiVo customers, at this time. If there are any changes we'll be sure to communicate these before hand.
  
  The removal of BBC iPlayer from the TiVo set top box will take place on Wednesday 23 July. Affected customer should receive this communication and all the details via their registered email on how to proceed with their free TV360 upgrade should they wish to continue having access to BBC iPlayer.
  
  If you have any further questions or concerns not addressed, please post them here, us and the other Community members we'll be more than happy to assist you should you need with a specific query you may have.
  - Anonymous
    2 months ago
    Hi Carley_S,
    Good to hear from you. I am a Tivo customer and I have received the email you mention, which is why I've got in touch. As I've mentioned over a week ago, I have a query regarding this email which involves personal details. I would appreciate it if you would private message me so I can send you the details to get this sorted out asap?
Tudor
Very Insightful Person
2 months ago
I have read elsewhere that it is the BBC that is withdrawing the code version that runs on the original VM TiVo box and it’s not a VM problem.