Forum Discussion

Seren11's avatar
Seren11
On our wavelength
6 months ago

Query

Hello,

Can I request for a colleague to message me directly as soon as possible to discuss a query please?

Thanks

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    6 months ago

    Hey Seren11, thank you for reaching out and of course how can we help?

    What do you need some support with?

  • Seren11's avatar
    Seren11
    On our wavelength
    6 months ago

    Hi there,

    Can a colleague message me privately please to discuss this?

    Thanks

     

     

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      6 months ago

      Hi Seren11 thanks for your reply.

      Can you please advise generically what topic this is regarding please if you don't want to give too many details?

      Many thanks

      • Seren11's avatar
        Seren11
        On our wavelength
        6 months ago

        Hi Tom_W,

        Thanks for your reply. It's regarding my package. Can a colleague please message me privately as soon as possible to discuss in further detail, as requested?

        Thanks

  • Seren11's avatar
    Seren11
    On our wavelength
    6 months ago

    Hello again,

    Thanks to Kath_F for her message. You've helped me with the issue on here in the past, so it is something that you can help with. Personal details will need to be swapped that's why I've asked for a colleague to message me privately as soon as possible so that details can be expanded. 

    I look forward to receiving a private message from you soon as nearly a week has passed already since this post was started.

    Thanks

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      6 months ago

      Hi Seren11,

      Is this a package change or just a query regarding it? 

      Package changes are not something we do via this forum, if that's the case you would need to contact the team on 150/ 0345 454 1111  😊

      Alex_Rm

       

  • Seren11's avatar
    Seren11
    On our wavelength
    6 months ago

    Hi,

    No it's not a package change. Please can you message me so we can get into expanding with personal details?

    I look forward to receiving a private message from you soon and receiving some help, as nearly a week has passed already since this post was started.

    Thanks

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      6 months ago

      On Saturday you said "It's regarding my package".   The forum staff can't discuss packages.

  • Seren11's avatar
    Seren11
    On our wavelength
    5 months ago

    I understand, but my query is not regarding a package change. This is a serious issue that I need help with asap, please can a member of the forum staff message me today?

    Thanks

    • Martin_N's avatar
      Martin_N
      Forum Team
      5 months ago

      Our apologies Seren11. I will private message you now. 

      ^Martin