Forum Discussion

AlexM271's avatar
AlexM271
Tuning in
8 days ago

Advanced Security Query

For the last few years I have subscribed to and used My FSec which was recommended by Virgin many years ago,

I note that Virgin media are promoting Advanced Security currently also via Fsec. Are these products one and the same? The reason I ask is when I tried to sign up for Advanced Security from My Virgin Media account it takes me to my existing My Fsec account which is limited to 5 subscriptions.

Advanced Security seems to offer a larger number of subscriptions and I am struggling to make any headway in resolving this or if indeed its an upgrade, any help would be gratefully received and appreciated. thanks, Alex

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    7 days ago

    Hi AlexM271 thanks for your post here in the Community, we hope you're well.

    Yes, it is powered by F-Secure so it is the same but renamed. 

    There is a free trial of this at the moment with the new features so please see here for how to sign up.

    Many thanks

    • AlexM271's avatar
      AlexM271
      Tuning in
      7 days ago

      Thanks Tom

      When I use that link it always takes me the to my ( existing FSec account via Virgin £25 per annum) regardless if I register or log in.

      There is no further option via this route for Account Security. Can I register under another virgin email account to access the upgraded offer?

      • Kath_P's avatar
        Kath_P
        Forum Team
        6 days ago

        Hi AlexM271, 

        Thanks for coming back to us on this one. 

        Is your previous subscription still active or has this lapsed?

        Pop back and let us know so we can help further. 

        Thanks,