Forum Discussion

jlbj1994's avatar
jlbj1994
Tuning in
10 months ago

TNT sport price query

Hi

I just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?

Has anyone else had this happen? I don't fancy paying that much for it.

Thanks,

  • ModTeam's avatar
    ModTeam
    9 months ago

    Hi all,

    Thanks for making us aware of this issue which we’ve been working to fix.

    During a recent Champions League football match, we promoted an offer for TNT Sports at £5 a month for Stream customers. Unfortunately, we have identified an issue where customers were incorrectly overcharged for their TNT Sports subscription through Stream.

    We’ll be sending a text message out shortly to inform all affected customers, and any credits will be applied to ensure all is corrected and customers do not need to take any further action.

    We’re sorry that this has occurred, and we appreciate your patience on this matter.

  • BaleKaneSon1's avatar
    BaleKaneSon1
    On our wavelength
    10 months ago

    Yourself and myself and at least one other person are all in the same position. No body from Virgin is able to help as yet, appears we have all been stitch up. I am thinking I will take the matter to ofcom 

    • jlbj1994's avatar
      jlbj1994
      Tuning in
      10 months ago

      I thought I saw another post about it on here but now I can't find it. Annoyed I didn't take a screenshot as proof

      • BaleKaneSon1's avatar
        BaleKaneSon1
        On our wavelength
        10 months ago

        I wish I took a photo too. The problem is VM customer services just don’t care. I have now cancelled it, I don’t want to pay £16.20 a month when it’s supposed to be £5. I will leave virgin, I can’t deal with their incompetence

  • cbut's avatar
    cbut
    Tuning in
    10 months ago

    Same thing happened with me. I did take a photo of the offer though. Spoke to them on the phone. Got told nothing they could do about it. Quite disappointed in the way they’ve handled it 

  • BaleKaneSon1's avatar
    BaleKaneSon1
    On our wavelength
    10 months ago

    Why aren’t any VM staff helping with this ? It’s clearly affecting customers 

  • BaleKaneSon1's avatar
    BaleKaneSon1
    On our wavelength
    10 months ago

    Is anyone from VM staff going to take ownership and resolution of this issue please before I make a formal complaint ?

  • Rayek22's avatar
    Rayek22
    On our wavelength
    10 months ago

    I would be interested in this offer with the £13 discount.  I can see this offer on my stream box.

    The £16,20 you've got on the emails is the standard 10% discount you get on other packages 

    What does your upcoming bills show in myvirgin app or online

  • stevemorgan's avatar
    stevemorgan
    Superfast
    10 months ago

    I have exactly the same problem.

    Onto WhatsApp chat and they can’t add the discount and are asking me for screenshots. An hour and a half so far and onto the 3rd person - what a complete and utter farce.

    For a communication company they are severely lacking. It is beyond frustrating.

    I already have it free through EE for a few more months so thought I would grab the offer now as it is a great price.

  • stevemorgan's avatar
    stevemorgan
    Superfast
    10 months ago

     

    Attached is the time taken on WhatsApp today 
    So frustrating the time taken and no further forward

    Beyond annoyed now.

    • BaleKaneSon1's avatar
      BaleKaneSon1
      On our wavelength
      10 months ago

      I have had the same issue, I am starting to think it was maybe mispriced. 

  • PGS306's avatar
    PGS306
    Joining in
    9 months ago

    I'm in the same situation - offered at £5 per month, account showing £16.20.

    • Akua_A's avatar
      Akua_A
      Forum Team
      9 months ago

      Hi PGS306,

      Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your TNT sports price. We want to best help. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon

      Thanks,

      • stevemorgan's avatar
        stevemorgan
        Superfast
        9 months ago

        @Akuna_A why are only some people being messaged directly when this entire thread has customers in the exact same situation.

        Dealing with Virgin Media is getting more and more frustrating and what is the point in having a community forum when most of the pleas for help go completely ignored. 

  • EAB2021's avatar
    EAB2021
    Dialled in
    9 months ago

    This thread encapsulates what an abominable company Virgin media is. 

    Hundreds, if not thousands of customers will have signed up to an offer of which there is photographic evidence, but the company not only refuses to honour it, but the 'customer service' teams either have no power to help or are specifically instructed not to. Having had the displeasure of dealing with them over the years I'm pretty sure it's the latter. 

    I was seriously considering giving virgin my TV business, but stories like this remind me why I have carefully avoided doing so since having to take their broadband a few years ago.